IT Engineer II

Key responsibilities

  • Collaborate with internal and external teams to build and maintain infrastructure to meet business objectives
  • Provide technical expertise for Salesforce Sales Cloud / Service Cloud / Field Service.
  • Support Release Management by supporting deployments for new and existing services.
  • Troubleshooting performance issues with services running in Salesforce.
  • Promote a DevOps culture of operational excellence, enabling continuous integration and deployment, rapid iteration, ever increasing automation, and highly available services.

Must have:

  • Bachelor’s degree: Computer Science, Engineering or related field
  • 4+ years of total IT experience
  • At least 2 years of experience in Salesforce Development Life Cycle including Deployment/Packaging effectively using Metadata API, Changeset and Ant.
  • Good understanding of best practices of coding standards
  • Valid Salesforce certification credentials
  • Experience and desire to work in a Global delivery environment

Should have:

  • Excellent verbal and written communication skills, and ability to communicate across borders.
  • Proven ability to work in a self-directed manner
  • Able to set priorities and remain flexible in a changing environment.
  • Builds relationships with and gains the trust of customers by always meeting commitments.