IT Field Engineer

Job Description

• Monitor and manage the system to ensure that all system parameters are optimum.
• Escalated to the necessary teams if there is any abnormality to the systems or the system parameters are less optimum.
• Manage number of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Collect, collate, compute and calculate the various support KPIs
• Colate, computeand calculate the various system performance from system/application logs.
• Other administrative tasks, documentation and creation reports to be assigned.
• Conduct investigation activities to be assigned.

JobRequirements

• Diploma, Higher NITEC in Electrical, Electronics, IT or equivalent
• Minimum 1 to 2 years of relevant experience
• Relevant experience as a monitoring center engineer
• Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage
• Basic knowledge in Networking and Database management will be added advantage
• Airport operations background will be added advantage
• Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges
• Ability to work responsibly, independently and in a team
• Able to interact with all levels of people and work under stress
• Willing to work on a 12-hour rotational shift pattern, which includes day, night,weekends, public holidays etc.
• Training will be provided

Workinghours

Rotating 12 hours shift or as assigned.

4days 12 hours and 3 days rest

Followed by 3 days 12 hours and 4 days rest