IT Help Desk Representative (58061)

IT Help Desk Representative

Make a Positive Impact

First State Community Bank is looking for an IT Help Desk Representative to serve as the first point of contact for end users seeking technical assistance. The Help Desk Representative position will assist remote troubleshooting and diagnostics to facilitate appropriate resolutions.

An excellent Help Desk Representative must have basic technical knowledge, patience and the ability to communicate effectively to understand the problem and explain its solution.

Responsibilities in Accordance with Our Corporate Values

Professionalism

• Serve as the first point of contact for end users seeking technical assistance
• Perform remote troubleshooting and provide clear instructions

Accountability

• Provide accurate information on IT products or services
• Direct unresolved issues to the next level of support personnel
• Record events and problems and log their resolutions

Initiative

• Determine the best solution based on the issue and details provided by end users
• Follow-up and update the end user's status and information

Adaptability

• Walk end users through the problem-solving process

What You Can Expect

• Competitive pay and benefits package - with variable compensation program based on team performance
• 401(k) with generous employer match benefit
• Helpful, qualified, and available leadership
• A caring, stable work environment

Qualifications

• Proven experience as help desk representative or other end users support role
• Ability to diagnose and resolve basic computer/technical issues
• Good understanding of computer systems, mobile devices and other tech products
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered