IT Help Desk Technician

Overview

*This is a First Shift Position

As a Helpdesk Technician you will identify, monitor, prioritize, and resolve end user help desk issues while working as a part of a Help Desk team.

Communicate effectively with team members, end users, and customers
Troubleshoot DIDs, VoIP and telephony issues
Cisco Unified Communications Manager (CallManager)
Setup and troubleshoot various pieces of IT hardware. (Computers, Printers, Phones)
On-call rotation
Install and remove software as needed
Create tickets and update status as repairs happen
Escalate items to management or software developers as needed
Document operating procedures and update with any changes
Create/Setup user profiles and administer security

A.S. in Information Technologies or 4 years of Help Desk experience.
Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge
Ability to work in both a team environment and independently
Time Management
Analytical skills, the ability to solve problems that may come up during a typical workday
Strong written and verbal communication skills
Strong interpersonal skills with end users, customers, and management
Ability to communicate IT terminology to someone that does not understand technical terms
Example Hardware / Software Deployed and Managed, Desktops/Laptops, IBM iSeries/I (AS/400), Viking paging equipment, Fujitsu Document scanners, Cisco Webex VOIP Phone System, Zebra Handheld Computers, iOS Software, Android devices, HP and Lanier Printers, Windows 11, Microsoft 365, BMC Desktop Management, Chrome, Firefox, and Edge Web Browsers, In-House Developed Software.

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