IT Infrastructure System Engineer - Workspace

SUMMARY OF ROLE AND OBJECTIVES:

• Following ITIL methodology, and utilising the existing Eurofins Policies, the mission of the position ‘Principal Infrastructure Engineer’ is to:
• Own, develop and regularly update the Eurofins Operating System image(s) and associated architecture;
• Validate all created software packages against the working image deployment architecture(s);
• Plan, validate and execute monthly security updates rollout globally;
• Track global OS deployments and OS Patch deployments and prepare remediation actions.
• Contribute to testing, planning and rollout of new patch deployment solutions.

ROLE & OBJECTIVES:

• Creating, managing and maintaining OS images including client and server;
• Certification of new hardware’s (Drivers management) in MDT & SCCM and updating Drivers on regular basis;
• LTI/ZTI Image deployments via MDT, SCCM and troubleshooting infrastructure related issues;
• Working with WDS related configurations and troubleshooting;
• Investigate & troubleshooting driver related issues;
• Distribution of various OS images globally and creating task sequence for custom deployments;
• Building, capturing and updating windows 10 master images with latest releases and inline to Eurofins standards;
• Core application updates on master images on regular intervals;
• Reporting on overall health status of MDT/SCCM Deployment infrastructure;
• WSM skillset is PowerShell/Python scripting skills, to help build scripts to optimise existing processes or build new ones;
• Configuring WDS, configuring PXE, configuring the VM build environment, and integrating SCCM with MDT;
• Creating Distribution Points and distributing the images accordingly via SCCM;
• Creating a deployment Task Sequence and deploying the Task Sequence in an automated way;
• Creating SCCM Packages for Operating System Deployments;
• Deployment of Applications and Software Updates via SCCM:
• Direct involvement in procurement projects (Workstations, Laptops, Mobile Devices), including lifecycle input for consideration in accordance with the Eurofins Technology Roadmap;
• Analyse, prepare and update monthly security updates list released by Microsoft;
• Assess patches released and prepare for global deployments following ITIL process and as per Eurofins requirements and standards;
• Monitor patch deployment infrastructure (WSUS/SCCM SUGs) and remediate if any infrastructure issues;
• Ensure patches are rolled out and reached to all machines globally;
• Work on Active Directory Group polices for patch management;
• Ensure all machines are under patch compliance and action accordingly;
• Ensure all windows 11 machines are under support cycle as per OS life cycle policies;
• Plan and upgrade windows 11 machines on continuous basis (Windows 11 Feature upgrades/Servicing Plans) to adhere support of security updates;
• Global project management with regards to image and software updates deployment, consisting of approved design and piloting before rollout;
• Deliver all services following ITIL methodology for updates deployment and Windows 10 feature upgrades;
• Regular reporting of overall security updates compliance;
• Creating work instructions;
• Flexibility to Work on shifts as required.

EXPERIENCE REQUIRED:

• Comparable field or relevant work experience in Information Technology (min. 6 years)
• IT Experience: 3 + years of IT industry experience.

General Technical Skills:

• Minimum 6 years working in Information Technology with experience or specialization in:
• Microsoft Operating system: Win 7, Win 11;
• MDT 2013, WDS, OSD, WSUS, Intune, SCCM Current Branch
• Desktop Application Support;
• Microsoft Office.

Specific Technical Skills:

A deep understanding and contextual experience with:

• Should have strong experience in Operating System deployments from MDT, SCCM tools.
• Should have strong experience in patch management via WSUS & SCCM.
• Experience in design and installation of OS Deployment infrastructure including WDS, MDT & SCCM.
• In-depth knowledge of OS imaging deployment, SCCM client installation, Software update groups, software distribution, and other SCCM roles.
• Strong on Troubleshooting and Analytical skills on OSD & Patch management.
• Strong knowledge on deployment log files.
• Knowledge of MDT Linked Deployment shares, Database integrations, Model alias configurations & defining software package roles in OS Deployments.
• Should have good knowledge in Group Policies, Customization of Master images.
• Implementation of Windows upgrades – Win 7 to Win 11 and Win 10 to Win 11.
• Patch Management of Physical and Virtual environments through WSUS/SCCM
• Good knowledge on reporting using SQL Queries.

Personal Qualities/Profile:

Autonomous – Proactive – Analytical – Rigorous – Business focused – Good communication and writing skills – Risk oriented sensitivity.

Management capabilities:

Ability to coordinate project tasks from inception to completion including coordination of work with different individuals and teams is mandatory.

Qualifications

• University Degree in Information Technology
• English Fluency Required
• Experience in an international company preferred

Must be able to work in CET hours (MY time 2pm–11pm)