IT Manager (Infrastructure, Cybersecurity, Programming) JAC

KEY RESPONSIBILITIES

1. IT Operations &Application Management

· Lead and manage the overall operations of the IT Department.

· Implement, support, maintain, and enhance enterprise applications, including but not limited to SAP, CRM System, Corporate Websites, Spikerz and other business applications.

· Ensure critical business systems remain available, stable, and secure.

· Monitor application interfaces and data synchronization between systems, ensuring timely and accurate data updates.

· Perform monthly SPSI data downloads and system closing activities.

· Troubleshoot application issues and provide first-level support; escalate unresolved issues to HQ IT teams or vendors when necessary.

· Manage software licensing, user access controls, and application role administration.

2. Programming & System Development

· Develop, maintain, and enhance software solutions, scripts, integrations, and automation tools to improve business processes and operational efficiency.

· Support system integrations between SAP and other enterprise applications.

· Design and develop reports, dashboards, data extraction tools, and workflow automations.

· Collaborate with vendors and business users on application customization, enhancement requests, and change implementations.

· Participate in software testing, deployment, and version upgrades.

· Evaluate emerging technologies and recommend innovative digital solutions to support business objectives.

3. Infrastructure, Network & Security Management

· Oversee company LAN/WAN infrastructure, network performance, and connectivity.

· Support HQ and regional teams in managing Global Network Services, Voice and Data Communications, VPN and Remote Access Solutions, Leased Lines and Internet Connectivity and etc.

· Manage IT infrastructure projects including office relocation, renovation, network cabling, and connectivity setup.

· Administer and support Servers and backup systems, Email systems (Microsoft 365), Anti-virus and endpoint protection, User accounts and access management, Global IDs and VPN accounts

· Ensure IT assets, hardware, software, and licenses are properly managed and controlled.

4. Cybersecurity, Risk & Compliance

· Promote secure and responsible use of information assets across the organization.

· Develop, implement, and maintain IT Security Policies, Information Security Policies, IT Procedures and Guidelines, License Compliance Controls

· Manage IT risk initiatives, including Door Access Systems, Website Security, Social Media Administration Tools, Endpoint Security, Backup and Recovery Processes

· Ensure compliance with internal audit requirements, HQ security guidelines, and corporate governance standards.

· Coordinate security assessments, vulnerability remediation, and risk mitigation activities.

5. Project Management& Continuous Improvement

· Plan, manage, and deliver IT projects from initiation through implementation.

· Work closely with business users, vendors, and HQ IT teams on System upgrades, new application deployments, Change Requests (CR), Process improvements, Infrastructure projects and etc.

· Evaluate, recommend, and implement hardware, software, subscriptions, and technology solutions.

· Prepare project proposals, business cases, budgets, and implementation plans.

· Drive continuous improvement initiatives and digital transformation projects.

6. Vendor & Stakeholder Management

· Serve as the primary liaison between local users, HQ IT teams, and external vendors.

· Coordinate hardware maintenance, software support agreements, and managed service providers.

· Manage vendor performance, contracts, renewals, quotations, and service delivery.

· Support contractor offices and warehouse operations with internet connectivity, SAP remote access, and network services.

7. Budget & Asset Management

· Prepare and manage annual IT budgets.

· Monitor IT expenditures and ensure cost-effective utilization of resources.

· Coordinate with Finance teams on budgeting, forecasting, and procurement activities.

· Manage IT inventory, software subscriptions, and asset lifecycle planning.

8. User Support &Shared Services

· Provide IT shared services and technical support to internal users.

· Act as backup IT Administrator when required.

· Lead helpdesk activities and ensure timely resolution of user issues.

· Conduct user training and promote technology adoption across the organization.

REQUIREMENTS

· Bachelor's Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or related discipline.

· Minimum 5 - 8years of IT management experience.

· Proven experience managing infrastructure, cybersecurity, vendors, and IT projects.

· Experience supporting enterprise applications and business intelligence systems.

· Sound knowledge of SAP, Microsoft 365 Administration, Windows Server and Network Administration, Cybersecurity and IT Governance, Database Management and Reporting Tools, Cloud Services and Remote Connectivity.

· Programming or scripting experience in one or more – SQL; Python; JavaScript; PowerShell; VB.NET/C#; and API Integration Technologies.

· Experience in system integration, workflow automation, and business process optimization.

· Strong leadership and stakeholder management capabilities.

· Excellent analytical and problem-solving skills.

· Effective communication and project management skills.

· Ability to work independently while collaborating with regional and global teams.

· Strong customer-service orientation and commitment to operational excellence.

Pleasesubmit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:

· Position applying for

· Current remuneration

· Expected remuneration

· Notice period

Jason Chow Yew Fai

EA License No : 06C4642

EA Reg No : R25158800

We regret that only shortlisted candidates will be notified.