Job Title: IT Manager<\/span><\/b>
<\/p>Location:<\/span><\/b> Chennai (Head Office)
Reports To:<\/b> Managing Director<\/span><\/p>
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<\/div>Role Overview<\/span><\/b>
<\/p>We are seeking a highly capable and hands\-on IT Manager to lead and\nmanage our organization\u2019s IT infrastructure, enterprise software systems, cloud\nplatforms, and information security compliance. The role requires ownership of\nIT operations across the head office and multiple branch locations, ensuring\nreliability, scalability, and security of all technology systems.<\/span>
<\/p>The ideal candidate will combine strategic thinking with strong\nexecution capabilities, suited for a growing SME with distributed teams.<\/span>
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<\/div>Key Responsibilities<\/span><\/b>
<\/p>1. IT Infrastructure\nManagement<\/span><\/b>
<\/p>- Oversee\n end\-to\-end IT infrastructure including servers, networks, endpoints, and\n communication systems.<\/span>
<\/li>- Ensure\n high availability and performance of IT systems across all locations.<\/span>
<\/li>- Manage\n IT assets, procurement, vendor relationships, and AMC contracts.<\/span>
<\/li>- Standardize\n IT setup for branch offices and remote employees.<\/span>
<\/li><\/ul>2. Software Systems &\nApplications<\/span><\/b>
<\/p>- Manage\n and support ERP, CRM, and other business\-critical applications.<\/span>
<\/li>- Coordinate\n with internal teams and external vendors for implementation, upgrades, and\n troubleshooting.<\/span>
<\/li>- Drive\n process automation and digitalization initiatives.<\/span>
<\/li>- Ensure\n proper documentation, licensing, and usage compliance.<\/span>
<\/li><\/ul>3. Cloud & Digital\nPlatforms<\/span><\/b>
<\/p>- Design,\n implement, and manage cloud infrastructure (AWS / Azure / Google Cloud).<\/span>
<\/li>- Oversee\n cloud cost optimization and performance monitoring.<\/span>
<\/li>- Manage\n SaaS tools used across departments (collaboration, sales, support,\n finance, etc.).<\/span>
<\/li>- Ensure\n backup, disaster recovery, and business continuity planning.<\/span>
<\/li><\/ul>4. Information Security\n& Compliance<\/span><\/b>
<\/p>- Develop\n and enforce IT security policies and procedures.<\/span>
<\/li>- Ensure\n compliance with relevant standards (ISO 27001, GDPR where applicable,\n Indian IT laws).<\/span>
<\/li>- Conduct\n periodic security audits, vulnerability assessments, and risk mitigation.<\/span>
<\/li>- Manage\n endpoint security, firewalls, VPNs, and access controls.<\/span>
<\/li>- Lead\n incident response and data protection initiatives.<\/span>
<\/li><\/ul>5. User Support & IT\nOperations<\/span><\/b>
<\/p>- Ensure\n timely IT support for employees across locations.<\/span>
<\/li>- Implement\n ticketing/helpdesk systems and SLAs.<\/span>
<\/li>- Train\n employees on IT best practices and cybersecurity awareness.<\/span>
<\/li>- Manage\n onboarding/offboarding IT processes.<\/span>
<\/li><\/ul>6. Team & Vendor\nManagement<\/span><\/b>
<\/p>- Lead\n internal IT team (if applicable) and external service providers.<\/span>
<\/li>- Negotiate\n and manage IT vendors, MSPs, and cloud partners.<\/span>
<\/li>- Ensure\n service delivery quality and cost efficiency.<\/span>
<\/li><\/ul>7. Strategic Initiatives<\/span><\/b>
<\/p>- Align\n IT strategy with business goals and growth plans.<\/span>
<\/li>- Evaluate\n new technologies to improve operational efficiency.<\/span>
<\/li>- Drive\n digital transformation initiatives across business units.<\/span>
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Requirements<\/h3>
Required Qualifications<\/span><\/b>
<\/p>- Bachelor\u2019s\n degree in Information Technology, Computer Science, or related field<\/span>
<\/li>- Master\u2019s\n degree or relevant certifications preferred<\/span>
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<\/div>Experience<\/span><\/b>
<\/p>- 8\u201315\n years of experience in IT management roles<\/span>
<\/li>- Experience\n in SMEs or multi\-location organizations preferred<\/span>
<\/li>- Proven\n track record in managing infrastructure, cloud, and security<\/span>
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<\/div>Key Skills<\/span><\/b>
<\/p>Technical Skills<\/span><\/b>
<\/p>- IT\n infrastructure (LAN/WAN, firewalls, VPNs, servers)<\/span>
<\/li>- Cloud\n platforms (AWS / Microsoft Azure / Google Cloud)<\/span>
<\/li>- Enterprise\n systems (ERP, CRM, databases)<\/span>
<\/li>- Cybersecurity\n tools and frameworks<\/span>
<\/li>- Backup\n & disaster recovery solutions<\/span>
<\/li>- Endpoint\n and network security management<\/span>
<\/li><\/ul>Functional Skills<\/span><\/b>
<\/p>- IT\n policy development and compliance management<\/span>
<\/li>- Vendor\n and contract management<\/span>
<\/li>- Budgeting\n and cost optimization<\/span>
<\/li>- Project\n management and implementation<\/span>
<\/li><\/ul>Soft Skills<\/span><\/b>
<\/p>- Strong\n problem\-solving and decision\-making ability<\/span>
<\/li>- Excellent\n communication and stakeholder management<\/span>
<\/li>- Ability\n to work hands\-on in a fast\-paced SME environment<\/span>
<\/li>- Leadership\n and team management capability<\/span>
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<\/div>Preferred Certifications<\/span><\/b>
<\/p>- CISSP\n / CISM / CEH (Information Security)<\/span>
<\/li>- AWS /\n Azure Certifications<\/span>
<\/li>- ITIL\n Certification<\/span>
<\/li>- ISO\n 27001 Lead Implementer / Auditor<\/span>
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<\/div>Success Metrics (KPIs)<\/span><\/b>
<\/p>- System\n uptime and reliability<\/span>
<\/li>- IT\n support response and resolution times<\/span>
<\/li>- Security\n incident frequency and response effectiveness<\/span>
<\/li>- IT\n cost optimization<\/span>
<\/li>- Successful\n implementation of digital initiatives<\/span>
<\/li><\/ul>
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