IT Operations Specialist

You will provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues. You will manage employee onboarding and offboarding including laptop setup and account provisioning. You will troubleshoot network, system, printer, and conferencing issues, coordinate with vendors, manage IT inventory, support tools like Google Workspace, Slack, Zoom and Okta, document IT processes and provide general operational support for office and cross-functional needs.

Responsibilities

Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues
Assist with employee onboarding and offboarding including laptop setup, account provisioning, and equipment management
Troubleshoot basic network, system, printer, conferencing, and office technology issues
Coordinate with internal teams and external vendors on IT-related requests and maintenance
Help manage inventory of laptops, accessories, and office IT equipment
Support company tools and platforms such as Google Workspace, Slack, Zoom, Okta, and related systems
Assist with documenting IT processes, setup guides, and internal procedures
Provide general operational support for office and cross-functional team needs when required

Requirements

Bachelor's Degree in Computer Science, Engineering or related field
2+ years of experience in IT support, help desk, office IT, or a related field preferred
Basic understanding of computer systems, networking, and common SaaS tools
Strong communication and interpersonal skills
Organized, detail-oriented, and responsive
Comfortable working in a fast-paced environment with shifting priorities
Willingness to learn new systems and technologies

Benefits

Medical insurance
Vision insurance
Dental insurance
401(k) plan with company matching
Life and accidental death and dismemberment insurance
HSA (with high deductible plan)
FSA
Flexible paid time off and holidays
Variable commission program for business development sales roles