Join the SOLID Team:<\/b> <\/b><\/span>We\u2019re<\/b> <\/b><\/span>Hiring \u2013 IT Professional (Level 1)<\/b><\/span> <\/b><\/span><\/span>
<\/span><\/span><\/p><\/div>Are you the kind of person who loves helping others, figuring things out, and getting technology to <\/span><\/span><\/span><\/span>just work<\/span><\/span><\/span><\/i>?<\/span><\/span><\/span> <\/span><\/span>
<\/span><\/span><\/p><\/div>Are you early in your IT career and looking for a place where you can learn fast, grow quickly, and be part of a team that genuinely has your back?<\/span><\/span><\/span> <\/span><\/span>
<\/span><\/span><\/p><\/div>At <\/span><\/span><\/span><\/span>Solid Systems<\/span><\/span><\/span><\/b>, we believe great IT support starts with great people. <\/span><\/span>We\u2019re<\/span> <\/span>looking for a Level 1 IT Professional who brings curiosity, care, and <\/span><\/span>a strong sense<\/span> <\/span>of ownership to everything they do.<\/span><\/span><\/span> <\/span><\/span>
<\/span><\/span><\/p><\/div>What<\/b> <\/b><\/span>you\u2019ll<\/b> <\/b><\/span>be trusted with: <\/b><\/span> <\/b><\/span><\/span>
<\/span><\/span><\/p><\/div>This is more than a technical support role \-<\/i> <\/i><\/span>it\u2019s<\/i> <\/i><\/span>your foundation for a strong IT career.<\/i><\/span><\/span><\/span> <\/i><\/span><\/span>
<\/span><\/span><\/p>- Be the first point of contact for clients \- delivering friendly, human, and reliable support <\/span> <\/span><\/span><\/span><\/span><\/span><\/span>
<\/li>- Diagnose and resolve technical issues within SLA, owning tickets from start to finish <\/span> <\/span><\/span><\/span><\/span>
<\/li>- Escalate when needed \- clearly, confidently, and with solid troubleshooting already done <\/span> <\/span><\/span><\/span><\/span>
<\/li>- Routine client visits, maintenance checks, and proactive improvements <\/span> <\/span><\/span><\/span><\/span>
<\/li>- Assist <\/span>with projects like device rollouts, onboarding, and migrations <\/span> <\/span><\/span><\/span><\/span>
<\/li>- Keep documentation, tickets, and time entries clean, <\/span>accurate, and up to date <\/span> <\/span><\/span><\/span><\/span>
<\/li>- Spot patterns, raise improvements, and contribute to better ways of working <\/span> <\/span><\/span><\/span><\/span>
<\/li>- \u200b<\/span><\/span>Excellent English verbal and written communication skills with clients and your team \- building trust through every interaction<\/span> <\/span><\/span>
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Requirements<\/h3>What<\/b> <\/b><\/span>you\u2019ll<\/b> <\/b><\/span>bring:<\/b><\/span> <\/b><\/span><\/span>
<\/span><\/span><\/p><\/div>- 2+ years\u2019 experience in IT support (helpdesk, service desk, or desktop support) in a managed services environment <\/span><\/span><\/span> <\/span><\/span>
<\/span><\/span><\/li>- IT qualification and Microsoft Certifications<\/span><\/span><\/span> <\/span><\/span>
<\/span><\/span><\/li>- Microsoft 365 administration (user management, Exchange Online basics, Teams/SharePoint fundamentals), Active Directory<\/span><\/span><\/span> <\/span><\/span>
<\/span><\/span><\/li>- Basic Azure knowledge (identity concepts, resource basics) beneficial<\/span><\/span><\/span> <\/span><\/span>
<\/span><\/span><\/li>- Windows desktop support and troubleshooting; macOS support experience <\/span><\/span>advantageous<\/span><\/span><\/span> <\/span><\/span>
<\/span><\/span><\/li>- Network troubleshooting fundamentals: LAN/Wi\-Fi, firewalls, DHCP, DNS, TCP/IP<\/span><\/span><\/span> <\/span><\/span>
<\/span><\/span><\/li>- Comfort working with ticketing systems and <\/span><\/span>maintaining<\/span> <\/span>clear technical notes and customer updates<\/span><\/span><\/span> <\/span><\/span>
<\/span><\/span><\/li>- Experience with RMM/PSA and documentation tools (N\-able/N\-central, Autotask, IT Glue), endpoint management (Intune) <\/span><\/span><\/span> <\/span><\/span>
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