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Solid Systems

IT Professional (Level 2)

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Join the SOLID Team:<\/b> <\/b><\/span>We\u2019re<\/b> <\/b><\/span>Hiring \u2013 IT Professional (Level 2)<\/b><\/span> <\/b><\/span><\/span>
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Are you the kind of IT professional who doesn\u2019t just fix problems \- you <\/span><\/span><\/span><\/span>own<\/span><\/span><\/span><\/i> <\/span>them, solve them properly, and leave things better than you found them?<\/span><\/span><\/span> <\/span><\/span>
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Do you thrive in an environment where people, performance, and purpose matter just as much as technical skill?<\/span><\/span><\/span> <\/span><\/span>
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At <\/span><\/span><\/span><\/span>Solid Systems<\/span><\/span><\/span><\/b>, <\/span>we\u2019re <\/span>not just another Managed IT Services company. We exist to strengthen human connections through technology \- and <\/span>we\u2019re <\/span>looking for a Level 2 IT Professional who lives that mindset every day.<\/span><\/span><\/span>

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What you will do:<\/b><\/span> <\/b><\/span><\/span>
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You will be trusted to take ownership of client environments \u2013 not just reactively support them.<\/span><\/span><\/span><\/b> <\/span><\/span>
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  • Provide<\/span><\/span><\/span> <\/span>Level 2 remote and onsite support<\/span><\/span><\/span><\/b> <\/span>for client technical issues, ensuring environments align with best practices<\/span><\/span><\/span> <\/span><\/span>
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  • Handle <\/span><\/span><\/span><\/span>escalations from junior IT professionals<\/span><\/span><\/span><\/b> <\/span>and act as a <\/span><\/span><\/span><\/span>subject matter expert <\/span><\/span><\/span><\/span><\/b>(e.g., Mac support, Microsoft environments)<\/span><\/span><\/span> <\/span><\/span>
    <\/span><\/span><\/li>
  • Conduct <\/span><\/span><\/span><\/span>recurring client visits<\/span><\/span><\/span><\/b>, focusing on site improvement plans and break\-fix requests<\/span><\/span><\/span> <\/span><\/span>
    <\/span><\/span><\/li>
  • Collaborate<\/span><\/span><\/span><\/b> <\/span>on projects, follow timelines, and contribute to process improvements and SOP development<\/span><\/span><\/span> <\/span><\/span>
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  • Maintain <\/span><\/span><\/span><\/span>accurate<\/span> <\/span>documentation and tooling<\/span><\/span><\/span><\/b> <\/span>(IT Glue, Autotask, Nable) in real time<\/span><\/span><\/span> <\/span><\/span>
    <\/span><\/span><\/li>
  • Record (real\-time) <\/span><\/span><\/span><\/span>time entries<\/span><\/span><\/span><\/b>, <\/span><\/span><\/span><\/span>travel hours, and <\/span><\/span>submit<\/span> <\/span>reports <\/span><\/span><\/span><\/span><\/b>timeously<\/span><\/span><\/span> <\/span><\/span>
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  • Upskill and<\/span><\/span><\/span> <\/span>support <\/span><\/span><\/span><\/span><\/b>new team members, offering opportunities to shadow and learn<\/span><\/span><\/span> <\/span><\/span>
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  • Participate<\/span><\/span><\/span><\/b> <\/span>in team meetings and drive a mindset of delivering<\/span><\/span><\/span> <\/span>WOW\-factor service<\/span><\/span><\/span><\/b> <\/span><\/span>
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    Requirements<\/h3>

    What you need to bring: <\/b><\/span> <\/b><\/span><\/span>
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    • 5+ years\u2019 IT support experience<\/span><\/span><\/span><\/b> <\/span>in a managed services environment<\/span><\/span><\/span> <\/span><\/span>
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    • IT qualification and Microsoft certifications<\/span><\/span><\/span> <\/span><\/span>
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    • Strong technical skills: Microsoft 365, Azure, Active Directory, Exchange, networking (LAN, wireless, firewalls, DHCP, DNS, TCP/IP), Mac and Windows OS<\/span><\/span><\/span> <\/span><\/span>
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    • Proven ability to meet (and beat) SLA targets <\/span><\/span><\/span> <\/span><\/span>
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    • Clear and confident English communication skills, with the ability to explain complex tech in simple terms<\/span><\/span><\/span> <\/span><\/span>
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    • Driver\u2019s license and own car; with the flexibility to travel <\/span><\/span><\/span> <\/span><\/span>
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    • A growth mindset \u2013 curious, ambitious, <\/span>accountable <\/span>and always looking to improve<\/span><\/span><\/span> <\/span><\/span>
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      Benefits<\/h3>

      What makes SOLID different: <\/b><\/span> <\/b><\/span><\/span>
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      • A high\-performance, values\-led culture where trust and ownership matter <\/span><\/span><\/span> <\/span><\/span>
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      • A team that genuinely cares \- about clients and about each other <\/span><\/span><\/span> <\/span><\/span>
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      • Real investment in your growth, development, and career progression <\/span><\/span><\/span> <\/span><\/span>
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      • Opportunities to step up, lead, and shape how we do things <\/span><\/span><\/span> <\/span><\/span>
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      • A modern, flexible working environment in Cape Town and Johannesburg<\/span><\/span><\/span> <\/span><\/span>
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        How<\/b> <\/b><\/span>you\u2019ll<\/b> <\/b><\/span>thrive: <\/b><\/span> <\/b><\/span><\/span>
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        • You are not just a number here \u2013 your impact, wellbeing and growth will be <\/span><\/span>recognized<\/span> <\/span>and celebrated. <\/span><\/span><\/span> <\/span><\/span>
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        • Extra leave days <\/span><\/span><\/span> <\/span><\/span>
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        • High performance bonuses and top performer awards <\/span><\/span><\/span> <\/span><\/span>
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        • Recognition rituals, regular team <\/span>events <\/span>and a people\-centric culture <\/span> <\/span><\/span><\/span><\/span>
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          If<\/b> <\/b><\/span>you\u2019re<\/b> <\/b><\/span>ready\u2026<\/b><\/span> <\/b><\/span><\/span>
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          \u2026to be part of a team that expects more, celebrates more, and delivers more \- <\/span><\/span>we\u2019d<\/span> <\/span>love to meet you!<\/span><\/span><\/span>
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