IT & QA Desktop Support

Key Responsibilities<\/b>
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1. User\n ID creation, modification, deactivation, unlocking, and password reset\n activities.
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2. User\n privilege management and access rights administration.
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3. Creation\n and maintenance of privilege groups.
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4. ITSM\n ticket logging and closure management.
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5. Support\n in SOP preparation and User Management documentation.
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6. Date\n and time synchronization of manufacturing equipment.
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7. Recipe\n management activities.
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8. System\n backup and restoration support.
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9. Maintaining\n authorized user lists.
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10. Applying\n Windows security controls on manufacturing equipment.
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11. Audit\n trail review support.
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12. User\n management review support for QA teams.
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13. Support\n during software validation activities.
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14. CAPA\n and deviation handling support.
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15. SOP\n training support.
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16. Manufacturing\n equipment qualification support.
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17. Technical\n support during machine breakdowns.
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18. Audit\n trail review through Admin IDs post batch completion.
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19. Inkjet\n printer message editing through Admin access.
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20. Parameter\n setting modifications in machines/instruments through Admin IDs.
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21. Monthly\n Moisture Analyzer calibration support.
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22. HMI\n unlock activities for FBE machines through Admin access.
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    Requirements<\/h3>

    1. Required\n Skills<\/b>
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       1. Basic\n understanding of Windows systems and desktop troubleshooting.
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       2. Understanding\n of user access management and password policies.
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       3. Exposure\n to Pharma/Manufacturing IT systems preferred.
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       4. Knowledge\n of SOP documentation and compliance processes preferred.
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       5. Good\n written and verbal communication skills.
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       6. Ability\n to work in shift operations.
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          1. Educational\n Qualification<\/b>
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             Graduation\nalong with better written communication skills will be an added advantage.
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