BAE Systems

IT Service Change Analyst

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Job Title\: IT Service Change Analyst

Job Location\: Preston - Hybrid-Once per week on site. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.

Referral Scheme Bonus\: £1,000

Grade\: GG09

You’re expected to have completed 12 months in role prior to applying for an advertised vacancy and you should also discuss the internal opportunity with your line manager to ensure sustained business continuity and to further support your career development.

We know there may be exceptional individual circumstances that impact this, in the first instance please discuss this with your line manager.

If you don’t feel you can talk to your Line Manager, you can contact your HRBP.

PLEASE NOTE Should you be invited for interview; you acknowledge that the Recruitment team will contact you and your line manager regarding your application for this opportunity.

Role Description\:

We are seeking a proactive and organised Service Change Analyst to support the successful delivery of IT changes using Agile ways of working. This role involves working closely with cross-functional teams and stakeholders to ensure alignment, transparency, and effective delivery of outcomes.

The ideal candidate will have experience in Agile environments, strong communication skills, and the ability to manage competing priorities while maintaining a focus on delivering value.

Core Duties\:

  • Coordinate and support the delivery of IT Changes, ensuring activities are planned and executed in line with agreed timelines and objectives
  • Maintain IT Change documentation, plans, and trackers to ensure accurate and up-to-date information
  • Monitor progress, identify risks, issues, and dependencies, and support mitigation actions
  • Facilitate communication between delivery teams and stakeholders to ensure alignment and transparency
  • Support Agile ways of working, including participation in ceremonies and promoting continuous improvement
  • Maintain an up-to-date view of the IT Change pipeline, ensuring transparency of upcoming and in-flight work

Essential Skills\:

  • Experience of supporting delivering change to IT Services
  • Service Management experience / Knowledge of working with or for outsourced service providers
  • Good Stakeholder Management, Communication & Presentation skills
  • Good Planning & Organisational skills
  • ITIL Foundation certification

The EIT and Infrastructure team\:

As a Service Change Analyst you are the professional conscience supporting the Service Change team with ensuring that changes to the lines of services are; accessible, compliant, and relevant to our business in terms of service definition, cost and performance. This is an exciting new opportunity and opportunities of progression and growth.

Why BAE Systems?

Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.

We welcome applications from all suitably qualified people, who are BAE Systems employees and have been in their current role for 12 months or longer.

A place where everyone can thrive\:

We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.