IT Service Coordinator

Key responsibilities include:

• Assist with the planning, development and implementation strategies of IT service management best practices.

• Assist with the development, implementation and management of configuration, change, and incident, problem, and notification processes.

• Combining process management and industry best practices into a standard approach that enables the organization to deliver quality IT services to meet business needs and adhere to service-level agreements (SLA’s).

• Building and maintaining of Service Catalogues, assisting with the development of SLAs and reporting performance against SLAs.

• Improving organizational effectiveness.

• Reporting (SLA measurement, change, Incident and problem management tracking)

• Lead Problem Management and Root Cause Analysis (RCA’s) process.

• Manage product/service releases and production readiness process.

• Liaison with Project management and Application development organizations.

• Manage vendor relationships and adherence to committed SLA’s.

• Perform project management of IT Operations initiatives.

• Assist with documentation, implementation and testing of Business Continuity plans.

Required Skills:

• Ability to perform data analysis and observe and document trends

• Ability to work independently and make sound decisions with minimal supervision and direction

• Superior written and verbal communication skills, with ability to develop written presentations for senior leadership.

• Displays attributes of a critical thinker and leverages innovative ideas

• Ability to conduct technical walk-through of data and data movement with Business/Technology partners

• Advanced desire to identify issues and problems, generate solutions and choose appropriate alternatives using root cause analysis where problems are more complex

• Experience with IT systems analysis/design.

• Business operations experience/background strongly preferred.

• Proficient in gathering, assessing and organizing data generated from investigation efforts

• Experience with SQL, Splunk and monitoring applications preferred.

• Experienced in the creation of proactive monitoring for various business needs to help identify issues

• Experienced in the ITIL process suite and ITSM; ITIL certification preferred

• Proven ability to manage multiple efforts/projects

• Strong interpersonal skills and ability to lead cross-functional teams

• Ability to meet commitments and manage priorities in a fast paced environment

Experience Required:

• Prefer 3+ years of relevant experience

Required Skills:

• Ability to perform data analysis and observe and document trends

• Ability to work independently and make sound decisions with minimal supervision and direction

• Superior written and verbal communication skills, with ability to develop written presentations for senior leadership.

• Displays attributes of a critical thinker and leverages innovative ideas

• Ability to conduct technical walk-through of data and data movement with Business/Technology partners

• Advanced desire to identify issues and problems, generate solutions and choose appropriate alternatives using root cause analysis where problems are more complex

• Experience with IT systems analysis/design.

• Business operations experience/background strongly preferred.

• Proficient in gathering, assessing and organizing data generated from investigation efforts

• Experience with SQL, Splunk and monitoring applications preferred.

• Experienced in the creation of proactive monitoring for various business needs to help identify issues

• Experienced in the ITIL process suite and ITSM; ITIL certification preferred

• Proven ability to manage multiple efforts/projects

• Strong interpersonal skills and ability to lead cross-functional teams

• Ability to meet commitments and manage priorities in a fast paced environment

To know more on this position or to schedule an interview, please contact;

Vishwas Jaggi

973-475-7482