BAE Systems

IT Service Manager

Show

Job Title\: IT Service Manager

Location\: Frimley OR Preston

We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role

Referral Bonus\: £2000

Grade\: GG11

You’re expected to have completed 12 months in role prior to applying for an advertised vacancy and you should also discuss the internal opportunity with your line manager to ensure sustained business continuity and to further support your career development.

We know there may be exceptional individual circumstances that impact this, in the first instance please discuss this with your line manager.

If you don’t feel you can talk to your line manager, you can contact your HRBP.

PLEASE NOTE\: Should you be invited for interview; you acknowledge that the Recruitment team will contact you and your line manager regarding your application for this opportunity.

Job Description\:

As an IT Service Manager within the Collaboration team, within the Workplace Portfolio, you will be responsible for services from BAE Systems strategic suppliers and internally delivered towers. The IT Service Manager is the professional conscience ensuring that lines of services are; accessible, compliant, and relevant to our business in terms of service definition, cost and performance.

Core duties\:

  • Providing input to the service continuity planning process and implements resulting plans
  • Managing the full product lifecycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved
  • Engaging the SDM and BRM community to ensure that they have the required information to meet their customer’s business needs
  • Maintaining the performance of the service so that integration of future changes can be handled in accordance with “continuous delivery” or “Agile” principles
  • Ensuring that the Service is delivered within the agreed budget, and that if any additional funding is required, that adequate provision is made in the Service Recovery Model through the Integrated Business Planning process

Essential Skills\:

  • Experience of working in IT Service Management
  • Experience working with external suppliers
  • Hold ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training
  • Microsoft Teams, unified communications or teams' devices knowledge

The Modern Workplace team\:

The Modern Workplace team is a group of friendly service managers dedicated to delivering high-quality collaboration and end user services that support a large and dynamic workforce. Reporting to a Senior Service Manager, the team provides governance, assurance, and strategic oversight of third-party partners delivering critical modern workplace services. Working closely with internal stakeholders and suppliers, the team drives service excellence, continuous improvement, and innovation across the estate. Although geographically dispersed across the UK, the team operates as a highly collaborative and supportive unit, offering a strong sense of community, shared purpose, and the opportunity to influence and shape services at scale.

Why BAE Systems?

Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.

A place where everyone can thrive\:

We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.

We welcome applications from all suitably qualified people, who are BAE Systems employees and have been in their current role for 12 months or longer.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date\: 8th July 2026