BAE Systems

IT Service Operations Lead

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Job Title\: IT Service and Operations Lead

Location\: Warton, on site, with some flexibility dependent on business needs

We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role

Referral Bonus\: £1000

Grade\: F

You’re expected to have completed 12 months in role prior to applying for an advertised vacancy and you should also discuss the internal opportunity with your line manager to ensure sustained business continuity and to further support your career development.

We know there may be exceptional individual circumstances that impact this, in the first instance please discuss this with your line manager.

If you don’t feel you can talk to your line manager, you can contact your HRBP.

PLEASE NOTE\: Should you be invited for interview; you acknowledge that the Recruitment team will contact you and your line manager regarding your application for this opportunity.

Job Description\:

As an IT Service Operations Lead you will oversee day-to-day IT service operations, manage service delivery, and ensure our systems, infrastructure and support teams meet the business and user needs. You will work closely with our IT partners, stakeholders, security and external vendors to maintain a high quality of service and drive operational excellence.

Managing a team, you will play a key role in the support of a wide range of commercial off-the-shelf products used in the engineering disciplines across multiple projects.

Core duties\:

  • Monitor, manage and improve IT service delivery processes, including incident, problem and change management
  • Collaborate with IT project teams and business units to support system and software upgrades, obsolescence, deployments and operational changes
  • Collaborate with application business owners, subject matter experts and Business Analysts to understand requirements and produce relevant Service Definitions and Service Design documentation
  • Support Operational Readiness Reviews (ORR) and Global Cyber Security Standard (GCSS) reviews
  • Report on IT service performance, risks and operational issues to senior management

Essential Skills\:

  • Confirmed experience in IT service management
  • Exceptionable knowledge of the ITIL Foundation Version 3 or Higher
  • Able to effectively balance multiple priorities and adapt within a dynamic environment
  • Previous experience in a highly secure IT environment
  • Good Knowledge of Service Design and Transition

Digital Engineering Service Management team

Joining this team offers the opportunity to lead a group of six Support Engineers who support a range of engineering software solutions, managing the full lifecycle from incident intake through to resolution. The role provides meaningful exposure to both internal stakeholders and external suppliers, allowing you to play a key part in shaping and strengthening a cohesive, high-performing support function.

You will have the opportunity to enhance and evolve the support framework, contributing to the development of a well-structured, efficient, and collaborative team environment. The role is designed with growth in mind, offering formal development through ITIL Foundation training, alongside comprehensive vendor-led training across the supported toolsets and additional learning opportunities.

This environment supports continuous learning, enabling you to build ample knowledge base while developing both technical expertise and leadership capability, making it an excellent platform for long-term career progressionas.

Why BAE Systems?

Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.

A place where everyone can thrive\:

We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.

We welcome applications from all suitably qualified people, who are BAE Systems employees and have been in their current role for 12 months or longer.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date\: 6th July 2026