IT Specialist
- Follow up with employees post\-troubleshooting to ensure full restoration of IT system functionality and user satisfaction.<\/span>
<\/li>- Install, configure, and update hardware and software components based on organizational needs.<\/span>
<\/li>- Prioritize and manage multiple open technical issues simultaneously, ensuring timely resolution.<\/span>
<\/li>- Create and update technical documentation and service catalogs for software installations, hardware configurations, and issue resolution procedures.<\/span>
<\/li>- Track and manage IT hardware inventory, ensuring availability and proper allocation.<\/span>
<\/li>- Diagnose and resolve network\-related issues, including LAN, WLAN, CCTV, and IP telephony systems. <\/span>
<\/li>- <\/span>Monitor network security and ensure antivirus updates.<\/span><\/span>
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<\/div><\/span>Requirements<\/h3>
- Bachelor\u2019s degree<\/span> in information technology, computer science, or a related field.<\/span>
<\/li>- 1\-3 years of hands\-on experience<\/span> in IT support, including help desk operations, network administration, and hardware troubleshooting.<\/span>
<\/li>- Strong technical knowledge<\/span> of Windows Server environments (MCSA certified) and computer networking (CCNA certified or equivalent).<\/span>
<\/li>- Proficient in managing and supporting<\/span> Antivirus, firewalls, and Microsoft <\/span>
<\/li>- Excellent communication and interpersonal skills<\/span>, with a proven ability to troubleshoot and resolve issues remotely (via phone) and on\-site.<\/span>
<\/li>- Good command of English<\/span>, both written and verbal.<\/span>
<\/li><\/ul>
<\/div><\/span> - 1\-3 years of hands\-on experience<\/span> in IT support, including help desk operations, network administration, and hardware troubleshooting.<\/span>
- Install, configure, and update hardware and software components based on organizational needs.<\/span>