IT Specialist I - Watkinsville
This position is located in-office in Watkinsville, GA. This is not a remote position.
About BankSouth:
At BankSouth, we're not just in the business of banking; we're in the business of building relationships and empowering our customers to achieve their financial goals. As a trusted community bank, we pride ourselves on delivering personalized service and tailored solutions that make a real impact on the lives of our customers and communities.
Overview:
As a BankSouth IT Specialist I, you will be a trusted advisor; solving problems for users of the banks information technology solutions and will be responsible for educating and advising others on the use of these solutions.
Responsibilities:
- Perform User provisioning for Bankss solutions and directories as needed
- Provide exceptional support while demonstrating a sense of priorities.
- Install, configure, maintain, and troubleshoot workstations, servers, and all other computer related systems, devices, and equipment.
- Maintain documented resolutions and operating procedures.
- Maintain user accounts on networks and applications. Make certain proper permissions are established within applications and in the network operating systems.
- Develop plans for small to medium size projects involving primarily IT systems and resources; compare actual project tasks and schedule against original plans.
- Uses Microsoft Products and other desktop applications at an intermediate level of proficiency and instruct others in kind
- Able to write detailed messages and documents for training, problemsolving, procedural documentation, and other uses
- Resolves IT requests efficiently and timely as measured by SysAid ticket records.
- Continually improve knowledge of Bank IT systems through research and continuing education
- Knowledgeable about all of the Banks enduser software to be able to efficiently solve uncommon and complex end-user problems
- Able to expertly configure, operate, troubleshoot, and train on specialty systems of the Bank.