IT Specialist

• Overseeing the daily IT operation in Malaysia
• Understanding the business needs and managing IT demand to balance Business and IT objectives
• Establishing effective partnerships with business and function as a bridge between business requirements and technical teams (In-house or 3rd party)
• Lead as Project Manager / coordinator to IT Projects on system implementation and/or enhancements
• Providing IT support to Office users and Retail stores, investigating all assigned incidents to root cause so that fixes can be developed as appropriate
• Ensure all new stores opening/relocation/closure are correctly planned and managed. Following existing processes and updating wherever necessary to provide on-time delivery and handover to Retail of all IT-related systems and tasks
• Ensure adequate documentation are maintained and kept up to date
• Handle and coordinate escalation (in-house or 3rd party) and ensure timely and satisfactory resolution

Education

• Diploma or above in Computer Science/Information System or related disciplines
• Certified in CCNA, ITIL, and PMP would be desirable

Experience Requirements

• At least 5 years IT related experience in a sizable company, preferably from Retail
• Demonstrated experience on building a stable and strong relationship with business functions
• Experience on providing application support and retail system
• Experience in common Enterprise systems: ERP (SAP ECC or S/4 HANA), POS, CRM, Ecommerce and/or WMS is desirable
• Experience in common IT systems: Microsoft 365, Active Directory, Azure, SQL
• Experience in Windows / MacOS / iOS / Android devices, printers, MS Teams Room devices
• Experience in networking, router, switch, firewall is desirable
• Experience in Cisco Meraki solution is desirable
• Exposure to IT budgeting (CAPEX, OPEX) is desirable
• Familiar with ITSM process, ITIL certified is desirable
• Hands-on, detailed, service minded, patient and good interpersonal skills
• Organized and ability to plan work in a structured manner
• Analytical, good troubleshooting skills and fast learning is mandatory

Mobility/Travel

• Occasionally Travel is required

Language

• Good command of written and spoken English (Mandarin and Cantonese is a plus)