IT Support Engineer

You will administer and maintain Google Workspace, MDM for macOS and iOS, and the company password manager. You will investigate and resolve incidents, provide remote hardware and software support, manage access and IT assets, administer external SaaS services, create documentation, and mentor colleagues. You will also automate routine tasks when possible.

Responsibilities

• Administer Google Workspace
• Manage MDM for macOS and iOS
• Administer password manager
• Prepare documentation and instructions
• Mentor and coach employees
• Investigate and resolve incidents
• Administer external SaaS services
• Manage system access and permissions
• Manage IT assets
• Provide remote hardware and software support
• Automate routine tasks

Requirements

• Strong experience administering Google Workspace (email, DNS, blacklists, backups, and related services)
• Excellent experience administering macOS for users
• Power user knowledge of Atlassian products such as Jira and Confluence
• Experience administering MDM systems
• Knowledge of scripting and automation (bash, PowerShell, Python) (optional)
• Good verbal and written communication skills
• Systematic approach to task accomplishment
• Proactive work attitude
• Clear understanding of business requirements
• High level of self-organisation and responsibility
• Fluent Russian and English at B1–B2 level

Benefits

• Benefit Bar up to €250/month
• Fully remote work from almost anywhere
• Optional offices and relocation support
• Flexible, async-friendly environment
• Budget for courses, certifications, and professional development
• Language learning support
• Cross-team learning and knowledge sharing
• Medical insurance or reimbursement depending on location
• Access to mental health support
• Financial support for important life events
• Merch shop with rewards system
• Team offsites and company events