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monday.com

IT Support

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monday.com is seeking IT Support to join our global IT team. In this role, you will support 900+ internal users, respond to all Help Desk tickets in a dynamic environment, and handle various IT-related tasks. Responsibilities include maintaining an active inventory of all IT assets, onboarding new users, and utilizing the latest technology for device management services. You will be involved in all aspects of configuration, control, maintenance, troubleshooting, and monitoring of IT assets.

Main Responsibilities:

  • Provide Tier 1 support to monday.com employees, both locally in Tel Aviv and across 3,000+ users worldwide, via the ticketing system. Troubleshoot hardware and software (Apple & Microsoft) issues both on-site and remotely.

  • Staff the Service Center for front-line, in-person support 2–3 full days a week (can be intense), with a minimum requirement of 4 days per week in the office.

  • Manage the IT aspects of the employee lifecycle, including onboarding setup (workstation installation and equipment provisioning) and offboarding procedures.

  • Configure, install, and maintain office equipment, such as laptops, printers, monitors, peripherals, and support A/V conferencing for meetings and company events.

  • Provide basic network assistance, including LAN, Wireless, and VPN support.

Must-Have Requirements:

  • Approximately 2 years of IT helpdesk/support experience, with hands-on responsibility for at least 200+ users (the environment you'll join supports 3,000+ users globally).

  • Fluent English or very high proficiency, both written and verbal.

  • Able to work 4 days a week in the office (one day from home).

  • Strong hands-on troubleshooting skills for hardware and software; Mac OS experience is a strong advantage.

  • Experience with G-Suite, Microsoft 365, and Okta.

  • Customer-service orientation, strong communication skills, and proven ability to work under pressure.

  • Excellent analytical, problem-solving, and multitasking skills.

Nice-to-Have:

  • Experience with JAMF.

  • Experience with video-conferencing systems and devices such as Zoom, Neat, Crestron, and Poly.

  • Preference for cloud-environment experience over heavy on-premises or legacy tooling.