IT Support Specialist
You will deliver world class technology support to all users with a focus on exceptional service. You will provide technical support in person, over the phone, Slack, and email for computer software, hardware, and network issues to maintain efficient business operations. You will troubleshoot software and hardware on Windows and MacOS, complete set ups for new hires and desk moves, train staff on new technology, solicit feedback from users and leadership to identify opportunities to improve service levels, and support both in office and remote users.
Responsibilities
- Research and troubleshoot issues related to software, end-user computers (Windows and MacOS), as well as cloud hosted services and systems
- Set up new hires and desk moves
- Train staff on new technology and assist with deployment
- Solicit feedback from users and leadership to identify opportunities to improve service levels and satisfaction
- Support in office and remote users with a variety of technology and software solutions
Requirements
- 3+ years of technical support experience
- Ability to work in office 3 days a week, on a rotating nights and weekends schedule
- Experience troubleshooting common Microsoft and Apple platform software
- Strong problem solver who takes ownership over resolution
- Ability to prioritize work with minimal supervision
- Friendly, concise, and professional communication
- Ability to thrive in a fast-paced startup environment
- Flexible schedule (possible evenings, weekends, on-call, or overtime)
Benefits
- Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
- Employer-paid life and disability insurance
- 11 observed holidays and PTO plan
- Up to 12 weeks of paid family leave
- Continuing education reimbursement