IT Support Specialist (Videography & Studio Manager)<\/span><\/span><\/b><\/span><\/span>
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About the Role<\/span><\/span><\/b><\/span><\/span>
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We are seeking a proactive and tech\-savvy <\/span><\/span><\/span><\/span>IT Support Specialist (Videography & Studio Manager)<\/span><\/span><\/b><\/span><\/span> to ensure a seamless technology and media production experience within our office environment. This role combines traditional IT support responsibilities with hands\-on management of our podcast studio, video production setup, and multimedia workflows.<\/span><\/span><\/span><\/span>
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The ideal candidate is highly organized, technically capable, creative, and comfortable supporting both internal technology operations and content production initiatives. You will work closely with cross\-functional teams to maintain office IT systems, support employees, manage audiovisual equipment, and coordinate high\-quality podcast and video productions.<\/span><\/span><\/span><\/span>
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Key Responsibilities<\/span><\/span><\/b><\/span><\/span>
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Videography Responsibilities<\/span><\/span><\/b><\/span><\/span>
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• Operate cameras, microphones, lighting, and audiovisual equipment during podcast recordings, interviews, livestreams, webinars, and content shoots.<\/span><\/span><\/span><\/span>
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• Capture high\-quality video footage, behind\-the\-scenes content, and promotional materials for digital platforms and social media.<\/span><\/span><\/span><\/span>
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• Assist in planning shot lists, production schedules, and recording workflows.<\/span><\/span><\/span><\/span>
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• Ensure proper framing, lighting, audio quality, and visual consistency during productions.<\/span><\/span><\/span><\/span>
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• Perform basic video editing, audio cleanup, color correction, and formatting using tools such as Adobe Premiere Pro, Final Cut Pro, or DaVinci Resolve.<\/span><\/span><\/span><\/span>
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• Collaborate with marketing and creative teams to produce engaging multimedia content aligned with brand standards.<\/span><\/span><\/span><\/span>
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• Assist with livestream setup and streaming platform management when required.<\/span><\/span><\/span><\/span>
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  Studio Manager Responsibilities<\/span><\/span><\/b><\/span><\/span>
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  • Oversee the daily operations, organization, and maintenance of the podcast and multimedia studio.<\/span><\/span><\/span><\/span>
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  • Prepare studio environments for podcasts, webinars, interviews, video shoots, and livestream productions.<\/span><\/span><\/span><\/span>
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  • Maintain and troubleshoot studio equipment including cameras, microphones, mixers, audio interfaces, teleprompters, lighting systems, and streaming devices.<\/span><\/span><\/span><\/span>
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  • Manage studio bookings, recording schedules, equipment availability, and production readiness.<\/span><\/span><\/span><\/span>
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  • Organize media storage, backups, production assets, and file management systems.<\/span><\/span><\/span><\/span>
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  • Ensure studio cleanliness, cable management, equipment safety, and operational efficiency.<\/span><\/span><\/span><\/span>
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  • Monitor equipment performance and recommend upgrades, repairs, or replacements when necessary.<\/span><\/span><\/span><\/span>
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  • Maintain a professional and production\-ready environment for internal teams, clients, guests, and executives.<\/span><\/span><\/span><\/span>
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  • Support special events, executive recordings, luxury events, and on\-location productions when required.<\/span><\/span><\/span><\/span>
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    Collaboration & Project Coordination<\/span><\/span><\/b><\/span><\/span>
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    • Work closely with operations, marketing, creative, and leadership teams on technical and multimedia initiatives.<\/span><\/span><\/span><\/span>
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    • Participate in project planning, sprint activities, and operational improvement discussions.<\/span><\/span><\/span><\/span>
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    • Identify opportunities to streamline IT operations, studio workflows, and content production processes.<\/span><\/span><\/span><\/span>
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    • Provide flexible onsite support and assist with travel\-related production or technical requirements when needed.<\/span><\/span><\/span><\/span>
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      IT Support & Infrastructure Management<\/span><\/span><\/b><\/span><\/span>
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      • Set up, configure, maintain, and troubleshoot desktops, laptops, monitors, printers, network devices, and office peripherals.<\/span><\/span><\/span><\/span>
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      • Manage hardware procurement, deployment, asset tracking, inventory, and lifecycle management.<\/span><\/span><\/span><\/span>
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      • Maintain office internet connectivity, Wi\-Fi systems, meeting room technology, and endpoint devices.<\/span><\/span><\/span><\/span>
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      • Troubleshoot and resolve technical issues related to Windows, macOS, Google Workspace, Microsoft 365, and office productivity tools.<\/span><\/span><\/span><\/span>
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      • Support user account administration, permissions, email configurations, and collaboration platforms.<\/span><\/span><\/span><\/span>
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      • Assist with telephony and communication systems including RingCentral and Aircall.<\/span><\/span><\/span><\/span>
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      • Maintain documentation, IT procedures, and internal knowledge base resources.<\/span><\/span><\/span><\/span>
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      • Coordinate workstation setups, onboarding, and technical support for new employees.<\/span><\/span><\/span><\/span>
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      • Provide ongoing user training and support for workplace productivity and communication tools.<\/span><\/span><\/span><\/span>
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        Systems Integration & Automation<\/span><\/span><\/b><\/span><\/span>
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        • Implement and maintain integrations between business platforms such as Zoho, HubSpot, Calendly, Acuity, Avoma, Fireflies.ai, Zapier, Make.com, and GoHighLevel.<\/span><\/span><\/span><\/span>
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        • Assist with API\-based integrations, workflow automations, and process improvements.<\/span><\/span><\/span><\/span>
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        • Test and evaluate new software, AI tools, and operational technologies to improve efficiency and scalability.<\/span><\/span><\/span><\/span>
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        • Collaborate with offshore IT teams to ensure system consistency, security, and operational alignment.<\/span><\/span><\/span><\/span>
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          Requirements<\/span><\/span><\/b><\/span><\/span>
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          • Associate\u2019s or Bachelor\u2019s degree in Information Technology, Computer Science, Multimedia Arts, Communications, or related field.<\/span><\/span><\/span><\/span>
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          • 2+ years of relevant IT support, audiovisual, or studio management experience.<\/span><\/span><\/span><\/span>
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          • Strong knowledge of:<\/span><\/span><\/span><\/span>
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            • Windows and macOS environments<\/span><\/span><\/span><\/span>
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            • Google Workspace and Microsoft 365<\/span><\/span><\/span><\/span>
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            • Networking fundamentals and endpoint troubleshooting<\/span><\/span><\/span><\/span>
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            • Experience with podcast, livestream, or video production equipment.<\/span><\/span><\/span><\/span>
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            • Familiarity with CRM systems, telephony platforms, and workflow automation tools.<\/span><\/span><\/span><\/span>
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            • Understanding of integrations, APIs, and automation platforms such as Make.com and Zapier.<\/span><\/span><\/span><\/span>
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            • Basic web development skills (HTML/CSS/JavaScript) are a plus.<\/span><\/span><\/span><\/span>
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            • Experience with video editing software such as Adobe Premiere Pro, Final Cut Pro, or DaVinci Resolve is preferred.<\/span><\/span><\/span><\/span>
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            • Strong organizational, communication, and multitasking abilities.<\/span><\/span><\/span><\/span>
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            • Ability to manage both technical support and fast\-paced production environments.<\/span><\/span><\/span><\/span>
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              Preferred Qualifications<\/span><\/span><\/b><\/span><\/span>
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              • Experience supporting content creators, podcast teams, or media production environments.<\/span><\/span><\/span><\/span>
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              • Familiarity with livestreaming platforms and webinar tools.<\/span><\/span><\/span><\/span>
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              • Knowledge of audio engineering, acoustics, or studio lighting principles.<\/span><\/span><\/span><\/span>
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              • Certifications such as CompTIA A+, Google Workspace Admin, or Microsoft certifications are advantageous.<\/span><\/span><\/span><\/span>
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                What Success Looks Like<\/span><\/span><\/b><\/span><\/span>
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                • Smooth daily IT operations with minimal downtime.<\/span><\/span><\/span><\/span>
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                • Efficient onboarding and technical support for staff.<\/span><\/span><\/span><\/span>
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                • High\-quality podcast and video production output.<\/span><\/span><\/span><\/span>
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                • Well\-maintained and organized studio environments.<\/span><\/span><\/span><\/span>
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                • Reliable integrations and streamlined workflows across business tools and platforms.<\/span><\/span><\/span><\/span>
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