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Navantia UK

IT Support Technician

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Our mission in IT Support is to make sure technology works smoothly for the business. We focus on understanding what our colleagues and customers need, and we work closely with the Technology and Security teams to turn those needs into practical, reliable, and efficient solutions.

Goals.- Provide first-line support to end users. Diagnose and resolve basic IT issues, escalating complex problems. Efficient implementation of T&S policies and processes in the Business/Area.

Main Duties

  • Act as the first point of contact for IT-related queries via phone, email, or ticketing system
  • Provide support for hardware, software, and network issues, including desktops, laptops, printers, and mobile devices
  • Install, configure, and maintain standard applications and operating systems
  • Troubleshoot and resolve basic technical problems within agreed SLAs
  • Escalate unresolved issues to Level 2/3 support teams as necessary
  • Maintain accurate records of support requests and resolutions in the ticketing system
  • Assist with user account management (password resets, access permissions)
  • Support onboarding of new employees (device setup, account provisioning)
  • Follow IT policies, procedures, and security best practices.
  • Relevant and recent IT support experience in a busy office environment.
  • Demonstrable track record of providing support of PC’s, laptops, printers etc.
  • Demonstrable experience of providing support for MS Windows 10 and 11
  • Customer focused and approachable
  • Competitive base salary
  • Company pension
  • 33 days holiday
  • Health care cash plan (optional)
  • Life Assurance
  • L&D opportunities
  • On-site parking

***Please note as part of the onboarding process all candidates will need to complete BPSS security clearance***

We are an Opening Doors employer, committed to equal opportunity and an inclusive workplace. Our approach, shaped by our values of service, trust, excellence, agility, dedication, and you, we focus on removing barriers and recognising potential. We are committed to fairness at every stage, including providing reasonable adjustments and actively working to eliminate discrimination.

We believe talent is everywhere, and by widening access to opportunity and welcoming diverse experiences, we aim to create a workplace where every person feels valued and has an equal chance.

If you experience difficulties or are unable to apply for a role on-line please contact us at people.skills@harland-wolff.com and one of the team will be in contact to help you.