IT Support

Job Summary

We are seeking an On Site Service Analyst who will be responsible for follow a well-established and familiar set of activities or process to derive a solution where problems and issues are generally defined within a project/service area under supervison. He/she develops by applying fundamental knowledge of work routines and standards sufficient to operate within known boundaries.
Or reactive handling of user incidents regarding the standard IT platform at a company or factory site. Responsible for delivering and installing requested IT functionality to the requesting users.This role is entry level for the technical track.

What you will do

As our On Site Service Analyst will do:

1. Service Operations: Handle incidents and requests as per defined processes and SLA. Reinstall and refresh computer clients as per defined processes. Report potential problems to Problem Management. Support and assist with setting up/using remote collaboration tools/systems
2. Actively contribute with ideas to improve IT situation at local site
3. Project participation and Implementation of global projects at local site
4. Basic training to individual users at local site
5. Attend trainings on new technical solutions being rolledout in the company
6. Under supervision perform standard activities in a service

We believe you have

1. Min 1 year of experience providing hands-on support for IT services
2. Expert knowledge in Microsoft products, Cisco collaboration tools, HP copiers and computers, and cabling works.
3. Experience in creating, understanding, and following technical documentation, routines and processes in English
4. +Basic knowledge of Factory IT equipment support, like Zebra scanner, Zebra printer, and LAN connection
5. Strong Japanese communication skills, and basic proficiency in business English reading and writing