IT Technician for Central Admin in SW Portland

Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose

Join us at The Oregon Clinic as a full-time IT Technician. Work alongside a collaborative team of patient-focused colleagues in our thriving Central Administration Office.

Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic receive the highest value care tailored to their needs.

Using excellent customer service and communications skills, your primary duties in this role include:

• Responsible for ensuring proper computer operation for end users.
• Includes documenting, prioritizing, troubleshooting and resolving help requests.
• Problem resolution may involve the use of diagnostic and help request tracking tools, communication using telephone, email, Instant Messaging, remote control, and personal interaction.
• Problem resolution may involve formal escalation to other technical resources.
• Ensuring proper computer operation may involve performing computer maintenance, troubleshooting printer issues, and administration tasks as assigned.
• Manages IT asset inventory, including ensuring decommissioned equipment is removed. Submits Epic ServiceNow tickets to maintain and manage proper workstation functionality.
• Manages Epic accounts, including creating new roles, granting EPIC system access.
• May process and coordinate day to day telecommunication activities for adds, moves, and changes to telephone, agents, voicemail, and emergency systems.
• Other duties as assigned.

Salary:

Hiring range, based on experience and credentials: $28.70-$38.82 per hour.

Workdays: This position is based at our Peterkort Center Office in Southwest Portland and requires travel to other The Oregon Clinic office locations throughout the Portland Metro Area. Typical hours are Monday-Friday, 4 days, 10-hour shifts. Day off: T.B.D. (6:30 am - 5:30 pm).

Qualifications that support success in this role are based on education, experience and values including:

• Minimum one (1) year of relevant experience or schooling is required. Prior IT experience in the medical industry is a plus!
• Experience with common computer hardware, Microsoft Office suite or similar business applications, Mac OSX, recent versions of Microsoft Windows and Terminal Services.
• Reliable transportation and willingness to commute throughout the Portland Metro area are required.
• Skill in technical problem analysis and troubleshooting.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians and other team members.
• A commitment to patient-focused care, privacy, and safety.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Make an impact in patient-focused healthcare. Look forward to coming to work and feel good about the work you do - apply today!

Premium Benefits:

• Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance
• Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options
• Work-Life Balance: Paid Time Off plus 9 paid holidays annually
• Wellness Support: Robust wellness program and employee assistance services
• Commuter Benefits: 70% of Tri-Met transit pass covered
• Additional Perks: Employee discounts and optional benefits like Pet Insurance

Patients and peers recognize The Oregon Clinic as a top regional healthcare provider and employer. We are:

• Guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity.
• The largest physician-owned, multi-specialty medical and surgical practice in Oregon with a team of 1,500 team members across 30 specialties and our business office.
• Dedicated to providing the highest value care tailored to the needs of each unique patient.
• Proud to be consistently ranked by our employees as a Top 10 Workplace by The Oregonian.

Our Commitments:

• Diversity, Equity, & Inclusion: We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety, and inclusion in all aspects of their interactions with TOC clinics and administration.
• A safe workplace: We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings.