iTero Business Operations Administrator
The iTero Business Operations Administrator is critical for the successful day to day operation of the iTero business across EMEA. By ensuring operational workflows are followed and performed within SLAs, they ensure we continually drive a high NPS, and deliver products and services effectively. They have a detailed understanding of the commercial offerings and business processes to ensure operational accuracy.
General duties include purchase contract verification, order entry, services order management, returns sales orders and coordination, credit request handling and customer master data as per assigned tasks.
This is an on-site position located at our Wrocław office in the Psie Pole district.
General duties include purchase contract verification, order entry, services order management, returns sales orders and coordination, credit request handling and customer master data as per assigned tasks.
This is an on-site position located at our Wrocław office in the Psie Pole district.
- Ensure orders are processed effectively according to SLAs.
- Order backlog management.
- Verification of purchase contracts and purchase orders.
- Escalate to and work with appropriate sales or support teams across EMEA to ensure required to process orders are completed.
- Entering sales orders in SAP and other systems for new products, RMAs and ongoing services.
- Have a detailed knowledge of the commercial offerings (pricing, promotions, programs), as well as business processes depending on assigned task.
- Ensuring iTero commercial programs are operationalized and supported throughout the life of the program.
- Respond to internal inquiries from sales and support teams (tickets, phone, emails).
- Ensuring customer master data for iTero customers is accurate in CRM and ERP systems.
- Ensuring iTero commercial programs are operationalized and supported throughout the life of the program.
- Provide reports and data as required to internal stakeholders.
- Provide guidance and training to internal stakeholders as the business processes to ensure consistency and effectiveness.
- Ensure departmental SOPs and WIs are up to date and adhered to.
- Comply with all safety policies, practices and procedures.
- Report all unsafe activities to superior and/or Human Resources.
- Participate in proactive team efforts to achieve departmental and company goals.
- Perform other duties as assigned.
- Other duties may be assigned
- Has 2-4 years of directly related experience.
- Ability to communicate via written and verbal communication via tickets, emails, phone in fluent English is must & Spanish (B2 level) will be huge advantage.
- Ability to interpret purchase orders and purchase contracts.
- Standard personal computer skills including e-mail, ticket, record keeping, routine database activity, word processing, spreadsheet, graphics.
- Advanced Excel and Power BI skills preferred.
- Experience using salesforce.com, SAP (or similar ERP and CRM systems) is a plus.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
- Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
- Ability to compute rate, ratio and percentage. Prepare, draw and interpret bar graphs.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Detail oriented, driven, organized, focused. Be able to prioritize. System thinker, analytical.
Information regarding compensation policies and salary ranges for this position can be found in the Compensation Policy available under the Corporate Disclaimers section of our careers site: https://jobs.aligntech.com/corporate-disclaimers
We encourage all candidates to review this document before moving forward in the recruitment process.
We encourage all candidates to review this document before moving forward in the recruitment process.
Additionally, the position is eligible for an annual bonus.
The final offer is determined based on the scope of the role, level of responsibility, experience, education, completed training, and key competencies of the candidate.
The final offer is determined based on the scope of the role, level of responsibility, experience, education, completed training, and key competencies of the candidate.
Align Technology, in addition to statutory benefits, provides a comprehensive set of perks designed to support employee comfort and professional development. Available benefits include, among others: private medical care through Luxmed, a Multisport card, private life insurance, a social fund, meal subsidies, and discounts on company products.
The annual bonus is awarded based on several criteria, including individual performance and company results. The range of additional benefits may vary depending on the position level, nature of work, and work location.
The annual bonus is awarded based on several criteria, including individual performance and company results. The range of additional benefits may vary depending on the position level, nature of work, and work location.
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