IV Infusion Therapy - SME - & Medical Device Technical Service Engineer

Role Mission

This is a Temporary Position- Fixed Term Contract.

As an Temporary - IV Infusion Therapy Subject Matter Expert (SME) and Medical Device Technical Service Engineer, you will provide advanced technical expertise across the full lifecycle of clinical trial equipment.

You will ensure the reliability, performance, and compliance of IV infusion systems and medical devices through high-quality calibration, maintenance, and repair activities. Your role is critical in supporting patient safety, data integrity, and the successful delivery of global clinical trials.

Combining hands-on engineering with technical leadership, you will influence best practice, support decision-making, and contribute to continuous improvement within a regulated (GxP) environment.

Key Responsibilities

Technical Service & SME Support

• Act as SME for IV infusion systems (volumetric and syringe pumps) and a range of medical devices (e.g. ECG, spirometry, blood pressure monitors)

• Perform installation, commissioning, calibration, preventative maintenance, troubleshooting, and repair

• Conduct advanced fault diagnosis and implement effective, sustainable solutions

• Perform flow rate verification, occlusion testing, alarm validation, and electrical safety testing in line with IEC 60601 and ISO standards

• Provide expert technical guidance to internal teams and external stakeholders

Calibration, Compliance & Quality

• Deliver calibration activities in line with ISO 9001, ISO 13485, and ISO 17025 principles

• Maintain accurate service records, calibration certificates, and audit-ready documentation

• Ensure all equipment meets GCP, regulatory, and manufacturer requirements

• Support audits, inspections, and regulatory assessments as a technical SME

Operational & Workflow Management

• Support OTIF delivery and maintain workflow efficiency across the IHE workshop

• Manage tools, spare parts, calibration equipment, and inventory

• Assist with scheduling and prioritisation of engineering tasks

• Maintain accuracy and integrity of ERP systems, including service history and documentation

Collaboration & Continuous Improvement

• Work cross-functionally with QA, Logistics, Warehouse, and Customer Service teams

• Provide technical input into equipment upgrades, procurement, and lifecycle management

• Liaise with OEMs for advanced troubleshooting and product support

• Contribute to process improvements, documentation enhancements, and service optimisation

Customer & Stakeholder Engagement

• Build and maintain strong relationships with internal and external customers

• Respond to complex technical queries in a timely and professional manner

• Communicate technical issues, updates, and resolutions clearly across stakeholders

What We’re Looking For

We’re looking for a highly skilled and hands-on technical expert with strong experience in IV infusion systems and medical devices. You are detail-oriented, proactive, and confident working in regulated environments, with the ability to troubleshoot complex issues and deliver high-quality, compliant solutions.

This role is ideal for someone who thrives as a technical specialist, enjoys mentoring others, and is passionate about maintaining the highest standards of quality and service in support of clinical trial success.

Essential Skills and Experience

• Proven hands-on experience in service, maintenance, calibration, and repair of IV infusion pumps (including volumetric and syringe systems)

• Demonstrated ability to perform:

• Flow rate verification

• Occlusion pressure testing

• Alarm validation

• Electrical safety testing in line with IEC 60601 and ISO standards

• Strong experience working with medical devices and biomedical equipment in regulated environments

• Proven experience working within quality and regulatory frameworks (GCP, GMP, ISO 9001, ISO 13485, ISO 17025 principles)

• High level of accuracy in documentation and record-keeping, ensuring audit readiness and compliance

• Proficiency in using calibration tools, test equipment, and diagnostic systems

• Strong fault-finding and troubleshooting capability, including component-level repairs where applicable

• Experience with OEM certifications for infusion pumps or equivalent technical training

• Solid understanding of clinical risk, patient safety, and device compliance requirements

• Strong organisational skills with the ability to manage workload, prioritise tasks, and meet operational deadlines

• Excellent communication and stakeholder engagement skills

• Ability to work independently, using initiative across low to high-risk equipment

• Strong awareness of Health, Safety & Environment (HSE) requirements

• Experience with ERP systems and digital documentation tools

• Physically capable of workshop-based work, including lifting and moving equipment up to 25 kg

Desirable (but not essential):

• Experience within clinical trials, life sciences, or GCP - regulated environments

• Advanced diagnostic and troubleshooting expertise across a broader range of medical devices

• Familiarity with calibration software and digital asset management systems

• Strong ability to interpret technical documentation, schematics, and manufacturer manuals

• Experience mentoring or supporting the development of other engineers

• Experience contributing to continuous improvement or process optimisation initiatives

• Broad exposure to additional medical equipment (e.g. ECG, POC devices, monitoring systems)

• Experience working in a workshop or technical service environment

• Proficiency in Microsoft Office and technical systems

What We Offer

At Resonant, we’re more than a leading life sciences company, we’re a global team united by a shared purpose: the uncompromising pursuit of quality to help our customers move science forward.

When you join us, you become part of a growing global community of more than 850 dedicated professionals. In return for your skills, knowledge, and experience, we are committed to helping you thrive, offering access to high-quality learning, development, and career progression opportunities so you can reach your full potential.

This role is based on-site, with a requirement to work from the office for 5 days per week .

Our competitive reward package includes, following qualifying periods:

• Healthcare coverage

• Pension scheme

• Flexible working options

• Associate engagement activities and wellbeing initiatives

• Generous annual leave, plus an extra day off to celebrate your birthday

Join Us

Whether you bring a background in life sciences or proven operational expertise, this is your opportunity to be part of a collaborative, high-performing team making a real difference.

If you’re ready to take the next step in your career and help clients move their life science programmes forward with clarity and purpose — we’d love to hear from you.

Apply now and join Resonant.