IVR QA Analyst

Creation of functional requirements based on business/client/end user needs

· Experience in technical writing

· Experience working on large/complex projects

· Ability to communicate with engineers on requirements and expected outcomes

· Familiarity with voice components and/or contact center practices/procedures

· IVR knowledge of call flows, automation, self service

· IVR, Complex ACD testing (both speech and DTMF)

· Automation testing using Cyara or similar tools

· Smoke testing, System integration testing, regression testing

· Creation of Visio call flows, both detailed and high level based off User interface documentation

Creation of functional requirements based on business/client/end user needs

· Experience in technical writing

· Experience working on large/complex projects

· Ability to communicate with engineers on requirements and expected outcomes

· Familiarity with voice components and/or contact center practices/procedures

· IVR knowledge of call flows, automation, self service

· IVR, Complex ACD testing (both speech and DTMF)

· Automation testing using Cyara or similar tools

· Smoke testing, System integration testing, regression testing

· Creation of Visio call flows, both detailed and high level based off User interface documentation

Creation of functional requirements based on business/client/end user needs

· Experience in technical writing

· Experience working on large/complex projects

· Ability to communicate with engineers on requirements and expected outcomes

· Familiarity with voice components and/or contact center practices/procedures

· IVR knowledge of call flows, automation, self service

· IVR, Complex ACD testing (both speech and DTMF)

· Automation testing using Cyara or similar tools

· Smoke testing, System integration testing, regression testing

· Creation of Visio call flows, both detailed and high level based off User interface documentation