[Job - 29914] Support Analyst Mid, Brazil
At CI&T, we help large enterprises transform the potential of AI into real business impact with AI Deployment, AI-native execution, and tech-integrated business solutions.
With 30 years of experience in technological transformation, we accelerate innovation with expertise in Agentic SDLC, Application modernization, Data & AI, Martech and Business strategy.
We are 8,000 CI&Ters across more than 25 countries, collaborating to build solutions with real impact. AI is already part of how we work, evolve, and innovate every day.
At CI&T, we are seeking a highly skilled and motivated Support Analyst Mid to join our team in Brazil. You will contribute to an innovative project in a collaborative, innovative, transforming, and multicultural environment.
Position Overview:
As a Support Analyst Mid, you will play a vital role in our Global Sustain team, supporting our client's applications, which are recognized internationally. You will engage directly with the client, offering a unique opportunity to enhance your English skills daily while ensuring high-quality service and operational improvement.
Key Responsibilities:
- Provide Level 2 (L2) service support and troubleshoot incidents efficiently.
- Collaborate with the Global Sustain team to enhance client applications.
- Investigate incidents and analyze logs to identify root causes and implement solutions.
- Communicate effectively with team members and clients to ensure clarity and understanding.
- Proactively seek solutions to prevent recurrence of known issues.
- Utilize your autonomy to contribute to process improvements and client-related challenges.
- Maintain a positive team environment, embracing new challenges and continuous learning.
Required Skills and Qualifications:
Must-have Skills:
- Advanced proficiency in English.
- Knowledge of ITSM / ITIL.
- Familiarity with ServiceNow.
- Strong capability for incident investigation.
- Proficient in analysis and interpretation of logs.
- Experience in querying databases.
Nice-to-have Skills:
- Experience in using and creating service scripts.
- Familiarity with supporting complex technical solutions from multiple suppliers.
- Experience with React Native.
At CI&T, we are driven by Collaboration, Innovation, and Transformation, and we leverage AI to empower our teams and enhance client experiences. Join us to make a meaningful impact and grow your career in a dynamic environment that values your contributions.