Job Summary:
We are seeking a motivated and detail-oriented Junior Customer Service Representative with a degree in a science or environmental-related field. This role serves as a key point of contact for customers, supporting inquiries related to scientific, environmental, or technical products and services. The ideal candidate combines strong communication skills with a foundational understanding of scientific or environmental concepts and a passion for delivering excellent customer service.
Responsibilities:
Serve as the first point of contact for customer inquiries via phone, email, and online portalsProvide accurate information regarding products, services, and processes related to scientific or environmental offeringsAssist customers with order processing, documentation, and general account supportLog, track, and resolve customer issues in a timely and professional mannerEscalate technical or complex inquiries to appropriate internal teams when necessaryMaintain accurate records of customer interactions within CRM systemsSupport internal teams by coordinating customer feedback and service requestsEnsure compliance with company policies, quality standards, and environmental regulationsContribute to continuous improvement of customer service procedures and documentation
Sia
ScalableGmbH
SopraSteria1
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