NinjaVan

Junior Executive, Retail (Support)

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The Junior Executive, Retail (Support) is responsible for overseeing daily retail operations across West Malaysia, ensuring operational efficiency, resolving issues, and coordinating with cross-functional teams. The role also supports retail expansion, develops SOPs, analyzes operational performance, and drives continuous process improvements to enhance service quality and productivity

Job Responsibility

  • Lead and guide Retail Operations team for West Malaysia

  • Manage and monitor daily operations of Retail operations for West Malaysia.

  • Lead problem-solving activities. Be the go-to person for Retail operations in West Malaysia.

  • Make decisions and execute plans based on performance data to improve operational efficiency such as turnaround time, quality or cost efficiency based on the operational standards.

  • Measure the effectiveness of all operational approaches and initiatives by placing performance measures to continually monitor the operational performance processes.

  • Execute the formulation of improved approaches and strategies that facilitate the achievement of operations targets.

  • Collaborate with other departments (eg. Customer Service, Key Account Manager, Warehouse) to follow up, and if required, set up standard operating procedures.

  • Develop and test new operational processes on new services.

  • Pivotal roles in any Retail expansion projects in West Malaysia

  • Supporting roles in any new projects involving the Retail team.

  • Develop Standard Operating Procedures (SOP) for any Retail team-related process

    • Requirements

  • Bachelor’s degree in Logistics or Business (Preferred)

  • Minimum 2 years’ experience in logistics management or coordination.

  • Proficiency in Microsoft Office programs especially in Excel and Google Drives.

  • Personable and a good communicator in both written & oral English. Other language skills will be a plus.

  • Self-starter with good initiative, and persistence to see us through this challengeExtremely proactive, organised and responsible

  • A strong sense of ownership in his/her roles and scopes