Junior IT Administrator

Job Description

Position Title: Junior IT Administrator

Frost & Sullivan was founded in 1961 and is a global growth consulting company dedicated to providing innovative growth strategies and market intelligence to a broad portfolio of international blue-chip companies.

With a client list that includes global 1000 organizations, emerging companies and the investment community, Frost & Sullivan has evolved into one of the premier growth consulting companies in the world.

We are seeking a Junior IT Administrator who will provide day-to-day IT support across the business, acting as a first point of contact for helpdesk queries and routine technical issues. The role supports the smooth operation of end-user technology, assists with new employee onboarding, and helps coordinate with third-party vendors to ensure timely delivery of IT services and equipment.

Key Responsibilities

• Provide first-line IT support for daily user issues, service requests, and general helpdesk enquiries.
• Troubleshoot and resolve common hardware, software, printer, and access-related problems.
• Log, track, and update support tickets, ensuring issues are resolved within agreed timeframes.
• Assist with setting up laptops, desktops, monitors, peripherals, and user accounts for new employee starters.
• Support the onboarding process by preparing devices, coordinating account creation, and ensuring new starters have the tools they need on day one.
• Work with internal teams to support employee moves, changes, and leavers where required.
• Coordinate with external vendors and service providers for equipment orders, repairs, and support requests.
• Monitor IT stock levels and help maintain an accurate inventory of devices and accessories.
• Assist with routine system administration and maintenance tasks under the guidance of senior IT staff.
• Maintain clear documentation for support procedures, setup guides, and common fixes.
• Escalate more complex issues to senior team members or specialist support teams when needed.
• Contribute to a professional, customer-focused IT support service across the organisation.

Required Experience and Skills

• Previous experience in an IT support, service desk, or helpdesk environment is desirable but no essential.
• Basic knowledge of Windows operating systems, Microsoft 365, laptops, mobile devices, and common business applications.
• Good troubleshooting skills with the ability to diagnose and resolve routine IT issues.
• Strong communication skills and a helpful, professional approach when supporting users.
• Ability to organise workload, manage multiple requests, and prioritise effectively.
• Comfortable working with external suppliers and following up on open actions.
• Good attention to detail, especially when preparing equipment and accounts for new starters.
• Willingness to learn, take direction, and develop technical skills over time.

Desirable Qualifications

• Relevant IT qualification, diploma, or apprenticeship.
• CompTIA A+, Microsoft, or similar entry-level certification would be an advantage.
• Experience using ticketing systems or asset management tools is beneficial.

Personal Attributes

• Customer-focused and approachable.
• Reliable, proactive, and eager to help.
• Able to work well as part of a team.
• Calm and methodical when dealing with issues.
• Professional in handling confidential information and user requests.
  
  

What will make you succeed at Frost & Sullivan?..

You need to be-

• Wildly curious and entrepreneurial
• Committed to customer success
• A self-starter invested in your future
• A persuasive communicator
• Deeply Analytical
• Excited about Disruptive Trends

Benefits

• A friendly work environment with an ‘open door’ policy
• A strong career path with growth opportunities.
• Be part of a global team that strives for excellence, and fosters an Olympic spirit
• Feed your intellectual curiosity by collaborating across all levels of the company across the globe
• Global Recognition - President’s Club & Chairman’s Club Awards
• Continuous learning and coaching
• Flexible work policy
• Attractive Medical and Accident insurance

Frost & Sullivan is committed to a work environment free of all forms of discrimination. Frost & Sullivan recruits and hires without regard to race, color, religion, gender, marital status, age, disability, national origin, veteran status, or sexual orientation.

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