Junior Service Desk Analyst
Your role
At Allens, our business teams are also specialists in their field, using their unique knowledge and expertise to solve critical client and business challenges.
You’ll be part of our IT Service Desk team, based in our Sydney office. The services provided by our IT Service Desk team include ad-hoc end user and desktop support via the Service Desk, through phone calls, emails or in person; systems operations; and records administration.
As a Junior Service Desk Analyst in our IT Service Desk team, you will:
Assist Partners and staff with problems and queries regarding the use of IT hardware, software and other equipment.
Provide technical troubleshooting and problem resolution.
Support various network and administrative tasks, including upgrades, rollouts, documentation, floor walking and office moves.
Assist with AV and VC setup, phone support and hardware support.
Support incident management, including ITIL framework processes, root cause analysis and continuous improvement.
Support asset management, including ITIL framework processes, data integrity and maintaining accurate records.
The technologies we use include all computer systems, with an emphasis on Document Management Systems (iManage), Windows 11 (SOE), Microsoft Office 365, Microsoft Outlook, Microsoft Teams and Teams Calling, headsets (Poly), Audio Visual / Video Conferencing systems (Microsoft Teams native / Crestron hardware), and Apple devices with MDM management.
This is a permanent, full-time opportunity based in the Sydney office.
About you
This is an excellent role for someone who loves customer service, has a passion for IT and is looking to jump start their IT journey at a top-tier, global employer of choice that fosters career growth.
You will have:
Customer service skills.
Customer-facing experience, ideally, but this is not essential.
A willingness to learn and grow.
Exposure to Windows 11, Microsoft Office 365, Microsoft Teams and Teams Calling, ideally, but this is not essential.
An eagerness for technical troubleshooting.
Enthusiasm to thrive in a busy, fast-paced environment, with the ability to manage and prioritise multiple tasks and operate calmly under pressure.
A technical, analytical and problem-solving mindset.
Teamwork and interpersonal skills.
Your development
In joining Allens, you will receive unparalleled learning and development opportunities. You will be challenged, supported and guided as you learn and develop, and will be encouraged to grow. We foster greatness, and will coach and support you to meet your goals and aspirations.
Our unique Career Deal allows you to take control of your career and provides a transparent approach to career development. Our international alliance with Linklaters means we are able to support secondments all over the world.
Our perks
Our benefits include:
Financial: market competitive fixed remuneration, employee recruitment referral program, discounts at hundreds of suppliers including retail outlets, health and travel insurance, charity matched funding program.
Health and wellbeing: fully subsidised gym memberships, annual flu vaccinations, skin checks, in-house snacks and catered meals, subsidised sporting and social activities, Employee Assistance Program including confidential counselling, wellbeing coaching and financial coaching for employees and their families.
Flexibility: hybrid and flexible working arrangements to support you in your work and life commitments and passions, equipment to support working from home.
Leave: ability to purchase additional annual leave, access to an enhanced, inclusive and flexible parental leave policy – 26 weeks paid parental leave with no minimum service for permanent employees and high quality executive coaching to support the transition.
Recognition: team based recognition including social activities and contribution based recognition activities, and annual Allens Values Awards to nominate and recognise the incredible contributions of our people.
Allens is also proud to invest in our communities, giving you the opportunity to make a difference through our work on reconciliation, the environment and other social justice issues as well as our workplace giving and volunteering programs.
How to apply?
We'd love to hear from you so please click "apply now"! If you would like to find out more, please visit "This is Allens" or listen to our Allens Confidential podcast to hear real stories from real people about life at Allens.
At Allens, our culture is made up of unique backgrounds and varying life experiences. We celebrate our people's differences across gender and gender identity, sexual orientation, age, ability, cultural backgrounds, First Nations communities, and family and caring arrangements. If you require adjustments to fully participate in our application process, please contact us at careers@allens.com.au. We encourage applicants from all backgrounds, so if you're excited about this role but your past experience doesn't align, please express your interest by emailing us at careers@allens.com.au. The right role for you might be just around the corner!