Juniper IP Customer Support Specialist

As a Customer Support Specialist, you will play a pivotal role in the investigation and the provision of the technical resolution of complex network faults, performance issues and service disruptions for our global customers. In addition, you will support services projects on design, integration, delivery and upgrade activities. You will complement our Nokia Solutions with your IP expertise on other Original Equipment Manufacturing (OEM) products, such as Juniper.

• Utilize your product expertise, analytical skills, judgment and practical experiences to tackle complex problems.
• Provide solutions/workarounds to technical issues reported by our customers for multi-vendor OEM products within agreed SLAs.
  This includes your participation in a 24x7 on-call schedule.
• Actively contribute and deliver on customer engineering projects, such as Network Migration, Network Audit, Change Management (upgrades) and Design Integration Acceptance.
• Collaborate efficiently with additional support levels and, when necessary, liaise with contracted third-party vendors as part of Care agreements or customer service projects.
• Foster continuous self-development and can train other team-members, specifically on Juniper products.

You have:

• Demonstrated hands-on experience working with Juniper IP Routing, Switching & Security products.
• Possession of Juniper Certifications, such as JNCIA, JNCIS, JNCIS-Security and ideally JNCIP.
• A minimum of 5 years of hands-on technical experience configuring, implementing and troubleshooting networks, particular in service provider/enterprise networks.
• A customer-centric approach.
• Ability to effectively communicate to collaborate & seek advice in analysing and solving problems.
• Proficiency in analytical thinking, logical problem-solving, and a high level of motivation to continuously adapt knowledge and skills.

It would be nice if you also had:

• Experience working with Cisco IP Routing, Switching and Security products.
• Possession of Cisco Certifications like CCNA, CCNP – Routing & Switching, Security.
• Familiarity with other products such as Fortinet, F5 and certification from other OEM’s.
• Hands-on experience following ITIL standards for Incident Management, Problem Management, and Preventive Maintenance.
• Excellent communication skills in English, both verbal and written.
• Flexibility and willingness to occasionally travel on short trips (less than 10% of the time).