Key Account Coordinator Team Leader
Timbertruss is Australia’s leading prefab manufacturer, specialising in Roof Trusses, Wall Frames, Posi Struts and Cassette Floor Panels. We pride ourselves on quality, efficiency and reliability. This has resulted in us becoming the prefab manufacturer of choice for the building industry in Australia.
For more information about us, please take a look out our website: www.timbertruss.com.au
Timbertruss is seeking an experienced and customer-focused Key Account Coordinator Team Leader to lead our Key Account team within our Estimating Department and manage client relationships. This is an exciting opportunity for a commercially minded leader who enjoys building strong partnerships, developing people, and driving operational excellence.
Reporting to the Estimating Operations Manager, you will be responsible for overseeing the day-to-day operations of the Estimating Key Account team, ensuring outstanding service delivery, strong margin performance, and continuous improvement across key account projects.
As the Key Account Coordinator Team Leader, you will:
Build and maintain strong relationships with key account customers, acting as the primary escalation point for complex client matters.
Lead, coach and develop a team of Key Account Coordinators to deliver exceptional customer service and business outcomes.
Allocate and prioritise workload across the team to ensure customer deadlines and service expectations are consistently achieved.
Oversee job registrations, quotations and project administration, ensuring accuracy and compliance with company standards.
Attend customer meetings and site visits, present new products and services, and identify opportunities to grow existing accounts.
Lead continuous improvement initiatives using Lean Six Sigma principles to improve efficiency, quality and customer outcomes.
Develop and maintain standard operating procedures, pricing models and scope of works documentation.
Collaborate closely with internal stakeholders to ensure seamless project delivery.
Qualifications and Skills
Previous experience in pre-fabrication design (desirable)
Previous leadership experience within a similar role (desirable).
Keen interest and passion for construction design
Strong focus on customer service
Proficient in Microsoft Office
Continuous improvement experience, with Lean Six Sigma knowledge (desirable).
Excellent verbal and written communication skills
Strong attention to detail
If this role sounds like you, we want to hear from you! Click apply now to submit an application through our recruitment portal.
Please note, all applicants will be required to undergo a pre-employment medical including drug and alcohol testing.