Key Account Manager (E-commerce Enablement Business)

We are looking for a strategic Key Account Manager to join our e-commerce enablement team. In this role, you will manage and grow key client relationships, drive business growth, and deliver exceptional service and solutions in the e-commerce distribution and enablement space. Your goal will be to maximize client satisfaction, loyalty, and revenue. You will also play a critical role in helping brands achieve their revenue targets, and act as a consultant for their e-commerce strategies.

Build and maintain strong relationships with key clients, especially in FMCG, Home & Living, and Electronics, serving as their primary point of contact, addressing their needs, and providing solutions.
Understand clients’ business goals and challenges to offer tailored advice and solutions as well as set and achieve their revenue targets through effective e-commerce strategies.
Liaise with partner marketplaces such as Tokopedia, Shopee, TikTok, Lazada, and others.
Develop and implement strategic account plans to achieve the company’s revenue and profitability targets.
Offer guidance on user experience (UX) on client’s e-commerce platforms to be more attractive such as content, layout, product images, and descriptions.
Lead and mentor the team, providing guidance, support, and motivation to drive performance and foster professional growth.
Collaborate with cross-functional teams to ensure seamless delivery of products/services and exceptional client experience.
Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.

Proven experience as a Key Account Manager or similar role in the e-commerce distribution and enablement.
Strong sales and account management skills, with a proven track record of successfully managing key accounts and achieving revenue targets in the commercial side of E-Commerce Distribution and Enablement.
Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth.
Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes.
Solid knowledge of industry trends, market dynamics, and a keen understanding of the competitive landscape.
Exceptional interpersonal and communication skills with strong capability to build long-term relationships with significant business clients.