Key Account Manager

MasterStart\u2019s strategic\npriorities are focused on successfully achieving annual enrolment targets,\nstrengthening university partner confidence, growing enterprise revenue and\ndelivering sustainable profitability. The Key Account Manager plays a critical\nrole in achieving these priorities by driving predictable enrolment revenue,\ndeepening enterprise client relationships and building a high\-quality sales\npipeline.<\/span> <\/span><\/span><\/span>
<\/span><\/p>

Role Overview<\/span><\/span><\/b>
<\/span><\/p>

We are\nseeking a commercially driven, high\-performing Key Account Manager to manage\nand grow a portfolio of enterprise clients. This role requires a strategic and\nconsultative sales professional who can engage senior stakeholders, understand\norganisational learning and development needs, and position MasterStart\nsolutions that deliver measurable business impact for our clients.<\/span><\/span>
<\/span><\/p>

The Key Account Manager<\/span><\/span> <\/span><\/span>will\nbe responsible for expanding existing key accounts, generating new enterprise\nopportunities, increasing repeatable programme revenue and contributing\ndirectly to MasterStart\u2019s enrolment, revenue and strategic objectives.<\/span><\/span>
<\/span><\/p>

Key Responsibilities<\/span><\/span><\/b>
<\/span><\/p>

The responsibilities\noutlined below are indicative of the role and may evolve in accordance with\nbusiness needs.<\/span> <\/span><\/span><\/span><\/i>
<\/span><\/p>

<\/span><\/span>Enterprise\nAccount Growth<\/span><\/span><\/b>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Manage\nand grow a portfolio of strategic enterprise accounts.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Identify\nopportunities to increase enrolment volumes through private cohorts, group\nbookings and repeatable learning programmes.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Drive\nup\-sell and cross\-sell opportunities aligned to client workforce development\npriorities.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Build\nlong\-term relationships that position MasterStart as a strategic learning and\ndevelopment partner.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Expand\naccount value through proactive engagement, stakeholder mapping and commercial\nopportunity development.<\/span><\/span>
<\/span><\/p>

<\/span><\/span>Strategic\nStakeholder Management<\/span><\/span><\/b>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Build\nrelationships with senior stakeholders across HR, L&D, transformation,\nbusiness units, procurement and executive leadership.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Develop\nmulti\-threaded relationships within key accounts to reduce dependency on single\npoints of contact.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Strengthen\naccount depth by identifying new departments, decision\-makers and programme\nsponsors.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Use\nclient insight to shape relevant learning solutions and increase long\-term\naccount potential.<\/span><\/span>
<\/span><\/p>

Consultative\nLearning Solution Sales<\/span><\/span><\/b>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Conduct\nstructured discovery to understand client business objectives, skills gaps and\ntalent development priorities.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Develop\ntailored proposals that link MasterStart programmes to measurable business\noutcomes.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Position\nrelevant university partner programmes, aligned to client needs.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Collaborate\nwith internal teams to ensure proposed solutions are commercially sound and\ndeliverable.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Present\nconfidently to senior decision\-makers and influence complex buying processes.<\/span><\/span>
<\/span><\/p>

Enrolment\nand Revenue Delivery<\/span><\/span><\/b>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Contribute\nto MasterStart\u2019s FY enrolment target.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Support\nthe delivery of strategic university partner enrolment targets.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Deliver\nagainst agreed individual revenue and enrolment targets.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Prioritise\nopportunities that support predictable, scalable and profitable revenue growth.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Track\naccount performance from opportunity creation through to enrolment completion.<\/span><\/span>
<\/span><\/p>

Pipeline\nCreation and Sales Execution<\/span><\/span><\/b>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Build\nand maintain a high\-quality pipeline with a minimum of 2x coverage against the\ntarget.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Generate\nqualified opportunities through outreach, networking, referrals, market\nintelligence and account expansion.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Maintain\naccurate CRM data, including deal values, close dates, next steps and\nprobability ratings.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Manage\nthe full sales cycle from prospecting and discovery through to proposal,\nnegotiation and close.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Improve\nforecast accuracy and deal momentum through disciplined pipeline management.<\/span><\/span>
<\/span><\/p>

Revenue\nDiversification and Risk Management<\/span><\/span><\/b>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Support\nthe reduction of revenue concentration risk by developing a broader base of\nenterprise accounts.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Identify\nunderdeveloped accounts with growth potential.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Create\naccount plans that support revenue diversification, repeat business and deeper\nclient penetration.<\/span><\/span>
<\/span><\/p>

Performance\nInsight and Continuous Improvement<\/span><\/span><\/b>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Track\naccount performance, pipeline health, conversion rates, deferrals and\ncancellations.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Analyse\nreasons for lost opportunities, deferred enrolments or cancellations.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Use\ndata to improve sales approach, client targeting and solution design.<\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Stay\ninformed on trends in learning and development, skills development, corporate\ntraining, edtech and workforce transformation.<\/span><\/span>
<\/span><\/p>