Key Account Manager - UK (South Africa-based)
Job Summary<\/span>
<\/h2>As a Key Account Manager at Evercam, you will be the strategic partner for our most valued clients. Your primary responsibility is to drive long\-term value by deeply understanding customer outcomes, fostering multi\-level relationships, and ensuring the successful adoption and growth of our solutions. You will orchestrate cross\-functional teams to deliver a seamless customer experience, turning insights into action and cementing Evercam's position as an indispensable technology partner in the construction industry.<\/span>
<\/p>Key Responsibilities<\/span>
<\/h2>Strategic Account Planning & Execution<\/span>
<\/h3>Develop and execute comprehensive account plans, creating measurable goals for each client that align with company KPIs.<\/span>
<\/p><\/li>Facilitate quarterly cross\-functional planning sessions to establish clear actions and ensure team alignment on account strategy.<\/span>
<\/p><\/li>Consistently use customer data (adoption, usage, support) to shape engagement strategy, highlighting trends and opportunities to influence decisions.<\/span>
<\/p><\/li>Frame discussions around customer outcomes, ROI, and next\-step commitments, demonstrating the ability to move conversations from operational to strategic.<\/span>
<\/p><\/li>Share plans transparently and provide structured updates to all stakeholders to ensure alignment and consistent progress.<\/span>
<\/p><\/li><\/ul>Customer Relationship & Value Management<\/span>
<\/h3>Build and maintain multi\-threaded relationships across all client levels, from the executive suite to the daily working team.<\/span>
<\/p><\/li>Act as a trusted advisor, becoming proactively invited into customers' strategic discussions and planning cycles.<\/span>
<\/p><\/li>Ensure account resilience by building relationships that are not dependent on a single champion.<\/span>
<\/p><\/li>Partner with Customer Success (CS) and the client to align on value realisation and identify opportunities for next\-phase growth.<\/span>
<\/p><\/li>Align the engagement cadence with account maturity (e.g., executive reviews quarterly, tactical sessions monthly).<\/span>
<\/p><\/li><\/ul>Cross\-Functional Collaboration & Customer Advocacy<\/span>
<\/h3>Partner with the CS team on joint account plans that include adoption, health, and renewal metrics.<\/span>
<\/p><\/li>Review account health regularly with CS to ensure proactive engagement before customer risks escalate.<\/span>
<\/p><\/li>Collate customer feedback across accounts into clear themes and regularly present these insights to Product, CS and Leadership to shape priorities.<\/span>
<\/p><\/li>Represent the customer's voice in internal marketing discussions and contribute to external\-facing materials (case studies, blog inputs, webinars).<\/span>
<\/p><\/li><\/ul>Operational Excellence & Team Leadership<\/span>
<\/h3>Ensure all CRM data is always accurate and current, modeling good discipline in timely updates and consistent forecasting.<\/span>
<\/p><\/li>Proactively use governance tools and processes (e.g., hygiene dashboards) to maintain account health.<\/span>
<\/p><\/li>Surface recurring process gaps within the Sales/CS workflow and propose practical fixes for resolution.<\/span>
<\/p><\/li>Actively mentor peers on account strategy, document repeatable best practices, and support the onboarding of new hires.<\/span>
<\/p><\/li><\/ul>
<\/div><\/span>
Requirements<\/h3>Qualifications & Skills<\/span>
<\/h2>Minimum 3\-5 years\u2019 experience in Key Account Management, Customer Success, or a strategic sales role, preferably within construction technology or B2B SaaS.<\/span>
<\/p><\/li>Bachelor\u2019s degree in Business, Marketing, Communications, or a related field (preferred).<\/span>
<\/p><\/li>A proven track record of meeting or exceeding retention and expansion targets within a portfolio of accounts.<\/span>
<\/p><\/li>Strong ability to build and maintain C\-level relationships and navigate complex organisations.<\/span>
<\/p><\/li>Excellent communication and interpersonal skills, with the ability to present complex technical information clearly and persuasively.<\/span>
<\/p><\/li>Data\-driven mindset with proficiency in using CRM systems to manage and forecast accurately.<\/span>
<\/p><\/li>Self\-motivated with exceptional organizational and time\-management skills.<\/span>
<\/p><\/li>A natural collaborator who can work independently while contributing to a team environment.<\/span>
<\/p><\/li><\/ul>
<\/div><\/span>
Benefits<\/h3>- You\u2019ll be joining a fast\-scaling company redefining how construction projects are managed and measured.<\/span><\/span><\/span>
<\/li>- PTO<\/span><\/span><\/span><\/span>
<\/li>- Further information see <\/span>Why Work in Evercam<\/span><\/a><\/span><\/span><\/span><\/span>
<\/li><\/ul>
<\/div><\/span>
<\/p>
Key Responsibilities<\/span>
<\/h2>Strategic Account Planning & Execution<\/span>
<\/h3>Develop and execute comprehensive account plans, creating measurable goals for each client that align with company KPIs.<\/span>
<\/p><\/li>Facilitate quarterly cross\-functional planning sessions to establish clear actions and ensure team alignment on account strategy.<\/span>
<\/p><\/li>Consistently use customer data (adoption, usage, support) to shape engagement strategy, highlighting trends and opportunities to influence decisions.<\/span>
<\/p><\/li>Frame discussions around customer outcomes, ROI, and next\-step commitments, demonstrating the ability to move conversations from operational to strategic.<\/span>
<\/p><\/li>Share plans transparently and provide structured updates to all stakeholders to ensure alignment and consistent progress.<\/span>
<\/p><\/li><\/ul>Customer Relationship & Value Management<\/span>
<\/h3>Build and maintain multi\-threaded relationships across all client levels, from the executive suite to the daily working team.<\/span>
<\/p><\/li>Act as a trusted advisor, becoming proactively invited into customers' strategic discussions and planning cycles.<\/span>
<\/p><\/li>Ensure account resilience by building relationships that are not dependent on a single champion.<\/span>
<\/p><\/li>Partner with Customer Success (CS) and the client to align on value realisation and identify opportunities for next\-phase growth.<\/span>
<\/p><\/li>Align the engagement cadence with account maturity (e.g., executive reviews quarterly, tactical sessions monthly).<\/span>
<\/p><\/li><\/ul>Cross\-Functional Collaboration & Customer Advocacy<\/span>
<\/h3>Partner with the CS team on joint account plans that include adoption, health, and renewal metrics.<\/span>
<\/p><\/li>Review account health regularly with CS to ensure proactive engagement before customer risks escalate.<\/span>
<\/p><\/li>Collate customer feedback across accounts into clear themes and regularly present these insights to Product, CS and Leadership to shape priorities.<\/span>
<\/p><\/li>Represent the customer's voice in internal marketing discussions and contribute to external\-facing materials (case studies, blog inputs, webinars).<\/span>
<\/p><\/li><\/ul>Operational Excellence & Team Leadership<\/span>
<\/h3>Ensure all CRM data is always accurate and current, modeling good discipline in timely updates and consistent forecasting.<\/span>
<\/p><\/li>Proactively use governance tools and processes (e.g., hygiene dashboards) to maintain account health.<\/span>
<\/p><\/li>Surface recurring process gaps within the Sales/CS workflow and propose practical fixes for resolution.<\/span>
<\/p><\/li>Actively mentor peers on account strategy, document repeatable best practices, and support the onboarding of new hires.<\/span>
<\/p><\/li><\/ul>
<\/div><\/span>
Requirements<\/h3>Qualifications & Skills<\/span>
<\/h2>Minimum 3\-5 years\u2019 experience in Key Account Management, Customer Success, or a strategic sales role, preferably within construction technology or B2B SaaS.<\/span>
<\/p><\/li>Bachelor\u2019s degree in Business, Marketing, Communications, or a related field (preferred).<\/span>
<\/p><\/li>A proven track record of meeting or exceeding retention and expansion targets within a portfolio of accounts.<\/span>
<\/p><\/li>Strong ability to build and maintain C\-level relationships and navigate complex organisations.<\/span>
<\/p><\/li>Excellent communication and interpersonal skills, with the ability to present complex technical information clearly and persuasively.<\/span>
<\/p><\/li>Data\-driven mindset with proficiency in using CRM systems to manage and forecast accurately.<\/span>
<\/p><\/li>Self\-motivated with exceptional organizational and time\-management skills.<\/span>
<\/p><\/li>A natural collaborator who can work independently while contributing to a team environment.<\/span>
<\/p><\/li><\/ul>
<\/div><\/span>
Benefits<\/h3>- You\u2019ll be joining a fast\-scaling company redefining how construction projects are managed and measured.<\/span><\/span><\/span>
<\/li>- PTO<\/span><\/span><\/span><\/span>
<\/li>- Further information see <\/span>Why Work in Evercam<\/span><\/a><\/span><\/span><\/span><\/span>
<\/li><\/ul>
<\/div><\/span>
<\/h3>
Develop and execute comprehensive account plans, creating measurable goals for each client that align with company KPIs.<\/span>
<\/p><\/li>Facilitate quarterly cross\-functional planning sessions to establish clear actions and ensure team alignment on account strategy.<\/span>
<\/p><\/li>Consistently use customer data (adoption, usage, support) to shape engagement strategy, highlighting trends and opportunities to influence decisions.<\/span>
<\/p><\/li>Frame discussions around customer outcomes, ROI, and next\-step commitments, demonstrating the ability to move conversations from operational to strategic.<\/span>
<\/p><\/li>Share plans transparently and provide structured updates to all stakeholders to ensure alignment and consistent progress.<\/span>
<\/p><\/li><\/ul>Customer Relationship & Value Management<\/span>
<\/h3>Build and maintain multi\-threaded relationships across all client levels, from the executive suite to the daily working team.<\/span>
<\/p><\/li>Act as a trusted advisor, becoming proactively invited into customers' strategic discussions and planning cycles.<\/span>
<\/p><\/li>Ensure account resilience by building relationships that are not dependent on a single champion.<\/span>
<\/p><\/li>Partner with Customer Success (CS) and the client to align on value realisation and identify opportunities for next\-phase growth.<\/span>
<\/p><\/li>Align the engagement cadence with account maturity (e.g., executive reviews quarterly, tactical sessions monthly).<\/span>
<\/p><\/li><\/ul>Cross\-Functional Collaboration & Customer Advocacy<\/span>
<\/h3>Partner with the CS team on joint account plans that include adoption, health, and renewal metrics.<\/span>
<\/p><\/li>Review account health regularly with CS to ensure proactive engagement before customer risks escalate.<\/span>
<\/p><\/li>Collate customer feedback across accounts into clear themes and regularly present these insights to Product, CS and Leadership to shape priorities.<\/span>
<\/p><\/li>Represent the customer's voice in internal marketing discussions and contribute to external\-facing materials (case studies, blog inputs, webinars).<\/span>
<\/p><\/li><\/ul>Operational Excellence & Team Leadership<\/span>
<\/h3>Ensure all CRM data is always accurate and current, modeling good discipline in timely updates and consistent forecasting.<\/span>
<\/p><\/li>Proactively use governance tools and processes (e.g., hygiene dashboards) to maintain account health.<\/span>
<\/p><\/li>Surface recurring process gaps within the Sales/CS workflow and propose practical fixes for resolution.<\/span>
<\/p><\/li>Actively mentor peers on account strategy, document repeatable best practices, and support the onboarding of new hires.<\/span>
<\/p><\/li><\/ul>
<\/div><\/span>Requirements<\/h3>
Qualifications & Skills<\/span>
<\/h2>Minimum 3\-5 years\u2019 experience in Key Account Management, Customer Success, or a strategic sales role, preferably within construction technology or B2B SaaS.<\/span>
<\/p><\/li>Bachelor\u2019s degree in Business, Marketing, Communications, or a related field (preferred).<\/span>
<\/p><\/li>A proven track record of meeting or exceeding retention and expansion targets within a portfolio of accounts.<\/span>
<\/p><\/li>Strong ability to build and maintain C\-level relationships and navigate complex organisations.<\/span>
<\/p><\/li>Excellent communication and interpersonal skills, with the ability to present complex technical information clearly and persuasively.<\/span>
<\/p><\/li>Data\-driven mindset with proficiency in using CRM systems to manage and forecast accurately.<\/span>
<\/p><\/li>Self\-motivated with exceptional organizational and time\-management skills.<\/span>
<\/p><\/li>A natural collaborator who can work independently while contributing to a team environment.<\/span>
<\/p><\/li><\/ul>
<\/div><\/span>Benefits<\/h3>
- You\u2019ll be joining a fast\-scaling company redefining how construction projects are managed and measured.<\/span><\/span><\/span>
<\/li>- PTO<\/span><\/span><\/span><\/span>
<\/li>- Further information see <\/span>Why Work in Evercam<\/span><\/a><\/span><\/span><\/span><\/span>
<\/li><\/ul>
<\/div><\/span> - PTO<\/span><\/span><\/span><\/span>