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Stockarea

Key Accounts Manager

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Meinigar<\/span> <\/span><\/span>Technologies<\/span> <\/span><\/span>Pvt<\/span> <\/span><\/span>Ltd,<\/span> <\/span><\/span>Chennai<\/span><\/span>
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<\/span><\/span>Job\nDescription<\/b><\/span><\/div>
Position<\/b><\/span> <\/b><\/span><\/span>Title:<\/b><\/span> <\/span><\/span><\/b>Key<\/span> <\/span><\/span>Accounts<\/span> <\/span><\/span>Manager<\/span> <\/span><\/span>\u2013<\/span> <\/span><\/span>Freight<\/span> <\/span><\/span>Forwarding
<\/span><\/span>Location: <\/b>\u200bMumbai, Andheri<\/span>
<\/span><\/span>Experience<\/b><\/span> <\/b><\/span><\/span>required:<\/b><\/span> <\/span><\/span><\/b>3 \- 8<\/span> <\/span><\/span>Years
<\/span><\/span>Job<\/b><\/span> <\/b><\/span><\/span>Type:<\/b><\/span> <\/span><\/span><\/b>Full<\/span> <\/span><\/span>time
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About<\/b><\/span> Stockarea:
<\/b><\/span><\/span>Stockarea is a Managed<\/span> <\/span><\/span>logistics\nplatform that provides Supply Chain solutions to SME & MNC Brands<\/span> <\/span><\/span>in<\/span> <\/span><\/span>India.<\/span> <\/span><\/span>Stockarea<\/span> <\/span><\/span>aggregates<\/span> <\/span><\/span>supply<\/span> <\/span><\/span>chain<\/span> <\/span><\/span>service<\/span> <\/span><\/span>providers<\/span> <\/span><\/span>like<\/span> <\/span><\/span>warehouse<\/span> <\/span><\/span>operators, Transporters, Freight\nForwarders, Customs Agents, &<\/span> <\/span><\/span>Compliance\nservice<\/span> <\/span><\/span>providers, and<\/span> <\/span><\/span>offers a single platform for Brands to\nBook/Manage these services.

Key<\/b><\/span> <\/b><\/span><\/span>Responsibilities:<\/b>
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<\/span><\/b>§<\/b><\/span> <\/b><\/span><\/span><\/span>Client<\/span> <\/span><\/span>Relationship<\/span> <\/span><\/span>Management:
<\/span><\/span><\/b>oAct<\/span> <\/span><\/span>as<\/span> <\/span><\/span>the<\/span> <\/span><\/span>primary<\/span> <\/span><\/span>point<\/span> <\/span><\/span>of<\/span> <\/span><\/span>contact<\/span> <\/span><\/span>for<\/span> <\/span><\/span>key<\/span> <\/span><\/span>accounts,<\/span> <\/span><\/span>building<\/span> <\/span><\/span>and<\/span> <\/span><\/span>maintaining\nstrong, long\-lasting customer relationships.
o<\/span> <\/span><\/span>Understand<\/span> <\/span><\/span>the<\/span> <\/span><\/span>client's<\/span> <\/span><\/span>business<\/span> <\/span><\/span>needs,<\/span> <\/span><\/span>objectives,<\/span> <\/span><\/span>and<\/span> <\/span><\/span>challenges<\/span> <\/span><\/span>to<\/span> <\/span><\/span>provide\nstrategic solutions that drive value.<\/span><\/span><\/span><\/div>

§<\/b><\/span> <\/b><\/span><\/span>Business<\/b><\/span> <\/b><\/span><\/span>Retention<\/b><\/span> <\/b><\/span><\/span>&<\/b><\/span> <\/b><\/span><\/span>Growth:<\/b>
<\/span><\/span>o<\/span> <\/span><\/span>Maintain<\/span> <\/span><\/span>business<\/span> <\/span><\/span>by<\/span> <\/span><\/span>securing<\/span> <\/span><\/span>regular<\/span> <\/span><\/span>orders<\/span> <\/span><\/span>and<\/span> <\/span><\/span>shipments<\/span> <\/span><\/span>from<\/span> <\/span><\/span>existing <\/span>clients.
<\/span><\/span>o<\/span> <\/span><\/span>Develop<\/span> <\/span><\/span>and<\/span> <\/span><\/span>implement<\/span> <\/span><\/span>strategies<\/span> <\/span><\/span>to<\/span> <\/span><\/span>expand<\/span> <\/span><\/span>business<\/span> <\/span><\/span>with<\/span> <\/span><\/span>current<\/span> <\/span><\/span>clients, identifying new opportunities to\nincrease revenue.<\/span><\/span><\/span><\/div>

§<\/b><\/span> <\/b><\/span><\/span>Coordination<\/b><\/span> <\/b><\/span><\/span>with<\/b><\/span> <\/b><\/span><\/span>Internal<\/b><\/span> <\/b><\/span><\/span>Teams:<\/b>
<\/span><\/span>o<\/span> <\/span><\/span>Collaborate<\/span> <\/span><\/span>closely<\/span> <\/span><\/span>with<\/span> <\/span><\/span>the<\/span> <\/span><\/span>pricing<\/span> <\/span><\/span>team<\/span> <\/span><\/span>to<\/span> <\/span><\/span>ensure<\/span> <\/span><\/span>competitive<\/span> <\/span><\/span>and<\/span> <\/span><\/span>profitable\nrates are provided to clients.
o<\/span> <\/span><\/span>Work with operations, customer\nservice, and other departments to ensure smooth<\/span> <\/span><\/span>execution<\/span> <\/span><\/span>of<\/span> <\/span><\/span>freight<\/span> <\/span><\/span>forwarding<\/span> <\/span><\/span>services,<\/span> <\/span><\/span>meeting<\/span> <\/span><\/span>all<\/span> <\/span><\/span>client<\/span> <\/span><\/span>requirements.<\/span><\/span><\/span><\/div>

§<\/b><\/span> <\/b><\/span><\/span>Client<\/b><\/span> <\/b><\/span><\/span>Satisfaction:<\/b>
<\/span><\/span>o<\/span> <\/span><\/span>Monitor<\/span> <\/span><\/span>and<\/span> <\/span><\/span>manage<\/span> <\/span><\/span>the<\/span> <\/span><\/span>quality<\/span> <\/span><\/span>of<\/span> <\/span><\/span>service<\/span> <\/span><\/span>provided<\/span> <\/span><\/span>to<\/span> <\/span><\/span>key<\/span> <\/span><\/span>accounts,<\/span> <\/span><\/span>addressing\nany issues or concerns promptly and effectively.
o<\/span> <\/span><\/span>Conduct<\/span> <\/span><\/span>regular<\/span> <\/span><\/span>reviews<\/span> <\/span><\/span>and<\/span> <\/span><\/span>meetings<\/span> <\/span><\/span>with<\/span> <\/span><\/span>clients<\/span> <\/span><\/span>to<\/span> <\/span><\/span>assess<\/span> <\/span><\/span>satisfaction<\/span> <\/span><\/span>levels and identify areas for improvement.<\/span><\/span><\/span><\/div>

§<\/b><\/span> <\/b><\/span><\/span>Reporting<\/b><\/span> <\/b><\/span><\/span>&<\/b><\/span> <\/b><\/span><\/span>Analysis:<\/b>
<\/span><\/span>o<\/span> <\/span><\/span>Prepare<\/span> <\/span><\/span>regular<\/span> <\/span><\/span>reports<\/span> <\/span><\/span>on<\/span> <\/span><\/span>account<\/span> <\/span><\/span>performance,<\/span> <\/span><\/span>including<\/span> <\/span><\/span>sales,<\/span> <\/span><\/span>profit<\/span> <\/span><\/span>margins, and customer feedback.
o<\/span> <\/span><\/span>Analyze<\/span> <\/span><\/span>market<\/span> <\/span><\/span>trends<\/span> <\/span><\/span>and<\/span> <\/span><\/span>competitor<\/span> <\/span><\/span>activity<\/span> <\/span><\/span>to<\/span> <\/span><\/span>identify<\/span> <\/span><\/span>potential<\/span> <\/span><\/span>risks<\/span> <\/span><\/span>and\nopportunities within the industry.<\/span><\/span><\/span><\/div>

<\/b><\/span><\/span>§<\/b><\/span> <\/b><\/span><\/span>Contract<\/b><\/span> <\/b><\/span><\/span>Management:<\/b>
<\/span><\/span>o<\/span> <\/span><\/span>Negotiate<\/span> <\/span><\/span>and<\/span> <\/span><\/span>manage<\/span> <\/span><\/span>contracts<\/span> <\/span><\/span>with<\/span> <\/span><\/span>key<\/span> <\/span><\/span>clients,<\/span> <\/span><\/span>ensuring<\/span> <\/span><\/span>terms<\/span> <\/span><\/span>are<\/span> <\/span><\/span>favorable\nand aligned with company policies.
o<\/span> <\/span><\/span>Ensure<\/span> <\/span><\/span>compliance<\/span> <\/span><\/span>with<\/span> <\/span><\/span>all<\/span> <\/span><\/span>contractual<\/span> <\/span><\/span>obligations<\/span> <\/span><\/span>and<\/span> <\/span><\/span>service<\/span> <\/span><\/span>level<\/span> <\/span><\/span>agreements.<\/span><\/span><\/span><\/span><\/div>

<\/span><\/span>§<\/b><\/span> <\/b><\/span><\/span>New<\/b><\/span> <\/b><\/span><\/span>Business<\/b><\/span> <\/b><\/span><\/span>Development:<\/b>
<\/span><\/span>o<\/span> <\/span><\/span>Identify<\/span> <\/span><\/span>and<\/span> <\/span><\/span>pursue<\/span> <\/span><\/span>opportunities<\/span> <\/span><\/span>for<\/span> <\/span><\/span>upselling<\/span> <\/span><\/span>and<\/span> <\/span><\/span>cross\-selling<\/span> <\/span><\/span>additional services to existing clients.
o<\/span> <\/span><\/span>Support<\/span> <\/span><\/span>the<\/span> <\/span><\/span>sales<\/span> <\/span><\/span>team<\/span> <\/span><\/span>in<\/span> <\/span><\/span>acquiring<\/span> <\/span><\/span>new<\/span> <\/span><\/span>clients<\/span> <\/span><\/span>by<\/span> <\/span><\/span>leveraging<\/span> <\/span><\/span>relationships<\/span> <\/span><\/span>and providing insights into market dynamics.<\/span><\/span>
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Requirements<\/h3>

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Qualifications<\/span><\/span>
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§ <\/span><\/span><\/span>Bachelor\u2019s <\/span>degree <\/span>in <\/span>Business <\/span>Administration, <\/span>Logistics, <\/span>Supply <\/span>Chain, <\/span>or <\/span>a <\/span>related <\/span>field.<\/span><\/span>
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§ <\/span><\/span><\/span>Minimum <\/span>of <\/span>3 <\/span>years <\/span>of <\/span>experience <\/span>in <\/span>key <\/span>account <\/span>management <\/span>within <\/span>the <\/span>freight\nforwarding or logistics industry.<\/span>
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§ <\/span><\/span><\/span>Strong <\/span>understanding <\/span>of <\/span>freight <\/span>forwarding <\/span>processes, <\/span>including <\/span>air, <\/span>sea, <\/span>and <\/span>land <\/span>transportation. Excellent negotiation,\ncommunication, and interpersonal skills.<\/span>
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§ <\/span><\/span><\/span>Proven <\/span>ability <\/span>to <\/span>manage <\/span>multiple <\/span>accounts <\/span>and <\/span>projects <\/span>simultaneously, <\/span>meeting\ndeadlines and achieving targets.<\/span>
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§ <\/span><\/span><\/span>Proficiency <\/span>in <\/span>CRM <\/span>software <\/span>and <\/span>MS <\/span>Office <\/span>Suite.<\/span><\/span>
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