L&D Manager

• Executes all carpenting and associated work to the highest professional standards for the whole complex

• Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with in-house specialists.

• Updating of personal training history files of all employees in co-ordination with the Director of Human Resources.

• Is familiar with Training Guidelines and Human Resources Policy issued by the Corporate. Head Office and ensures that they are applied accordingly.

• Helps in co-ordinating and supports yearly performance evaluations for supervisory staff together with the Director of Human Resources.

• Orders and organises distribution of Training Certificates.

• Ongoing information of arising problems or conflicts within the departments on a confidential basis.

• Evaluates customer needs from feed back of the guest questionnaires and compiles relevant measures for correction or improvement.

• Compiles course/training requirements.

• Compiles and establishes course/training control instruments.

• Compiles hotel inspection reports, on the job observance.

• Ensures proper course material and up-dated job descriptions for in-house departmental trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.

• Counselling of supervisors/employees in training matters (How to Train, etc.).

• Establishes monthly reports according to Hotel's/regional office requirements.

• Maintains a monthly overview of course breakdown and attendance.

• Co-ordinates up-dating of personal files of employees together with the HR Manager.

• Prepares his/her financial needs for the financial budget on a yearly basis and discusses it with his/her supervisor.

• Training of in-house departmental Technical Trainers, selecting of those to cover every required field (How to Train).

• Conducts, co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.

• Ensures that departmental training schedules are established every six months in advance.

• Co-ordinates training activities with regional or corporate Training departments.

• Conducts General Training topics and ensures that all new employees are taken care of within the Work Supporter System (always in co-ordination with the Director of Human Resources).

• Ensures the general orientation during the introduction of new employees.

• Provides support and supervises the activities of the departmental menntor and checks regularly the proper introduction of new employees

Diploma or Bachelor’s Degree in one of the following fields:

• Human Resources Management
• Business Administration
• Hospitality / Hotel Management

Years of Experience

• 8–12 years of experienc

Preferred additional certifications:

• Training of Trainers (TOT)
• Learning & Development (L&D) programs
• Leadership and Performance Management courses