L1 Application Support Engineer

• Client Location: Changi Business Park (CBP),Singapore
• Service Type: 24x7 L1 Support (Core Banking)
• Start Date: 1 July 2026
• Duration: (12 months)

🔹 Shift Coverage (Rotational)

• Shift 1: 6:00 AM – 3:00 PM
• Shift 2: 2:00 PM – 11:00 PM
• Shift 3: 10:00 PM – 7:00 AM

Scope of Work (L1 Support)

• Provide Level 1 support for core banking applications
• Monitor application health, batch jobs, interfaces, and alerts
• Incident logging, categorization, prioritization, and tracking
• Initial troubleshooting (logs, SQL queries, monitoring tools)
• Escalation to L2/L3 and vendors
• Stakeholder communication and reporting
• User access management (password reset, permissions)
• Execute daily operational checklists
• Maintain knowledge base and documentation
• Support DR/BCP and release activities

📌 Required Skills

• Basic Linux/Unix commands
• Log analysis and troubleshooting
• ITSM tools (ServiceNow, JIRA, Remedy)
• Basic database knowledge (Oracle, MongoDB)
• Understanding of batch processing and file transfers