Investigations Clerk

Investigations Clerk

This role will take responsibility for a portfolio of cases, the day to day administration and control of the various processes required to ensure the efficient and successful operation of the business in a timely and effective way.

Roles & Responsibilities:

• Assume responsibility for the day to day operation of the processes and ensuring their timely completion

• Assist in managing the system for all cases and deal with diary prompts as appropriate

• Provide support and assistance to the senior members of the team

• Build and maintain relationships with other professionals, referring work where appropriate to those professionals and where possible funding referrals to Banks and other lenders

• Handle and respond, within acceptable timescales, to case related correspondence and telephone calls from clients, creditors and ex-employees

• Adhere to Kroll’s systems, policy requirements and relevant Health & Safety policy

• Pursue personal development of skills and knowledge necessary for the effective performance of both Kroll and job holder

Skills & Experience:

• Good oral and written communication skills with clear spoken and written English

• Ability to communicate effectively

• Able to deal with complex, challenging and sensitive work confidentially

• Pro-active and can work on own initiative

• Strong teamwork and collaboration

• Attention to detail and able to solve problems

• Able to use initiative and learn to prioritise own workload

• Able to work flexibly as part of a team, asking for and giving support as needed

• Strong organisation skills and the ability to work well under pressure whilst maintaining accuracy

Qualifications:

• Good general education – minimum of 5 GCSEs at grade C or above including English, Maths and IT

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