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L2 Production Support Engineer (Java, SQL, Linux)

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Job Title: L2 Production Support Engineer

Key Skills: Java, SQL, Linux, SDLC

Location: São Paulo

Mode: In-person

We at Coforge are hiring L2 Production Support Engineer with the following skill set.

Key Responsibilities

  • Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams;
  • Serve as point of escalation for support issues from Marquee Helpdesk (L1);
  • Providing mentorship and guidance to junior team members to ensure successful resolution of issues;
  • Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms;
  • Automate manual processes to increase efficiency and reduce risk;
  • Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed;
  • Work closely with the engineering team to drive resolution of client issues;
  • Participate in on-call rotations and respond to incidents as needed;
  • Continuously improve processes and systems to increase reliability and reduce risk;
  • Influence and suggest improvements on roadmap for enhancing Marquee client experience;
  • Create documentation /runbooks and code snippets to share with clients and internal engineering teams.

Required Skills & Qualifications

  • Experience on SDLC/Devops, LINUX system platforms;
  • Good Linux Scripting/Development skills - JAVA, Python (any);
  • Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud;
  • Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins;
  • Knowledge of Devops dependencies - code review, builds, repositories, packages, distribution;
  • Knowledge of config management - chef, puppet, ansible and related languages . groovy, go, json, yml, ini (any);
  • Must be willing to work in rotational shifts.

Preferred Skills

  • Having worked in environment supporting 10000+ servers a plus;
  • Multiple Application Support Experience a plus;
  • ITIL and ITSM experience a plus;
  • Global clients facing Support team experience a plus;
  • Able to work within a Global team, prior experience a plus;
  • Prior experience with Financial Institution a plus.



Posted On: 23-02-2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.