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L3 Production Support Engineer (Java, SQL, Linux)

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Job Title: L3 Production Support Engineer

Key Skills: Java, SQL, Linux

Location: São Paulo

Mode: In-person

We at Coforge are hiring L3 Production Support Engineer with the following skill set.

Key Responsibilities

  • Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams;
  • Providing mentorship and guidance to junior team members to ensure successful resolution of issues;
  • Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms;
  • Automate manual processes to increase efficiency and reduce risk;
  • Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed;
  • Work closely with the engineering team to drive resolution of client issues;
  • Participate in on-call rotations and respond to incidents as needed;
  • Continuously improve processes and systems to increase reliability and reduce risk;
  • Influence and suggest improvements on roadmap for enhancing Marquee client experience;
  • Create documentation /runbooks and code snippets to share with clients and internal engineering teams.

Required Skills & Qualifications

  • Bachelor’s degree in computer science, Information Technology, or related field;
  • Experience in L3 support or similar roles;
  • Strong proficiency in JAVA programming and application support (Rest api, servlet, JavaScript/html, jsp, jdbc, struts, Hibernate, Spring);
  • Good Troubleshooting skills in analyzing System and Application logs and working experience of support function in distributed systems;
  • Proficiency with Linux-based operating system, commands, and utilities;
  • Strong ability to debug application issues to identify the underlying root cause;
  • Good exposure using AI models in support function;
  • Advanced level experience to work with multi server/Tier: Tomcat, Jbosss, WebSphere and Weblogic servers;
  • Advanced hands-on experience in Database (DB2, Oracle and Sybase.. etc);
  • Advanced Unix and scripting (shell/perl);
  • Advanced experience on using Git, Jenkins.

Preferred Skills:

  • Experience with AWS Cloud (EC2/Lambda, Amazon CloudWatch, IAM, S3, RDS & DynamoDB/MongoDB) in to Support function.
  • Familiarity with CI/CD pipelines and DevOps practices.



Posted On: 23-02-2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.