Laundry Supervisor

Position: Housekeeping Supervisor

Department: Housekeeping

Reports to: Housekeeping & Laundry Manager

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PURPOSE OF POSITION

To provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation

KEY ROLES & RESPONSIBILITIES

• Manage and supervise all tasks of his/her staff

• Ensure all arrival & occupied guest villas are cleaned & inspected at highest standard comply with LQA & brand standards.
• Ensure villas are up to date with required amenities & supplies
• Ensure pantries & colleague’s buggies are checked on daily basis and maintained to set standards
• Ensure to report issues in regards of landscaping & maintenance in and around villas and report them in timely manner
• Ensure to conduct departmental training as per the schedules and to match hours of training required on monthly basis
• Ensure public areas are well maintained
• Ensure that guest supplies are replenished
• Ensure guests’ requests are promptly and courteously met
• Ensure all laundry are delivered before time of return is mentioned in laundry list
• Ensure to check all show villas on daily basis
• Conduct regular room checklists and to check all vacant not reserved, OOS & OOO rooms on daily basis
• Report damage or malfunction in hotel rooms using P.M.S system
• Maintain tools & equipment in proper state of cleanliness and repair
• Maintain a section floor report
• Conduct daily briefings with staff at floor level
• Report unusual behavior/activities on floors to Housekeeping In charge/ Director of Housekeeping
• Ensure to check Trust you report on regular basis and communicate to team members
• Record room status in allocated section accurately
• Comply with hotel’s health, safety and hygiene policies
• Attend meetings and training sessions as required
• Fully understand the difference in guest levels (VIP) and in room categories

PERSONAL ATTRIBUTES

• Good reading, writing and oral proficiency in English
• Must be well presented and professionally groomed at all times
• Strong interpersonal skills and attention to detail

QUALIFICATIONS

• Degree from School for Tourism & Hotel Management

EXPERIENCE

• Minimum 3 years experience in a similar capacity in the hospitality industry