LEAD CUSTOMER SERVICE ASSOCIATE - GREEN ACRES
Lead Customer Service Associate - Goodwill Industries of Lane & South Coast Counties & Alaska
Job Description
Are you ready to coach an inclusive retail team in a fast-paced environment that’s always changing? Teach and model customer service skills for your team, while supporting store operations.
Job Summary
Are you ready to be a leader and invest in your future? Support an inclusive retail team in a fast-paced environment that keeps you engaged with work that’s always changing. Your days will be filled with diverse tasks that require creative problem-solving, allowing you to make a real impact. Work in a culture of kindness and respect for employees and customers with diverse backgrounds, skills, and challenges.
Our comprehensive benefits package includes medical plus vision and dental insurance, a retirement plan with a generous employer match, and performance-based opportunities. We're looking for self-motivated individuals who want to tackle new challenges, grow professionally, and join a supportive team that values personal development.
Essential Duties and Responsibilities
• Coach and lead employees, including providing training for employees, program participants, and volunteers.
• Ensure customer service excellence and a welcoming shopping environment. Effectively answer customer questions and support store operations.
• Assist with store functions, as needed, including accepting and sorting donations, preparing merchandise for sale, stocking the store, conducting sales, register duties, cleaning, and opening and closing tasks.
• Support management with operations and inventory management, count registers and deposits, and process paperwork.
Job Requirements
• 18 years of age or older.
• Eligible to work in the United States (must provide required documentation).
• Able to speak, read, and write in English.
• Pass a criminal background check (some records are acceptable).
• Pass a drug screening for all federally controlled substances, including cannabis (THC).
• Skills in math to accurately count cash.