Lead, MAST Change & Communication

The MAST (Maritime Asset Strategy & Transformation) Change & Communication Lead is responsible for leading the change and communication approach across transformation initiatives in the MAST program, ensuring stakeholders understand, engage with, and adopt new ways of working successfully.

The role combines hands-on change delivery (communications, stakeholder engagement, readiness) with establishing best practice (frameworks, templates, and coaching), enabling consistent and effective change management across the portfolio.

Essential Functions:

Change Strategy & Delivery: Lead development and execution of change strategies and plans, Conduct change impact and readiness assessments, Integrate change activities within project and programme delivery
Communications Leadership: Develop and deliver communication strategies and messaging, Create tailored communications across leadership, management, and frontline audiences, Ensure consistent, clear “why / what / when / impact” messaging
Stakeholder Engagement & Facilitation: Facilitate workshops and engagement sessions, build strong relationships with stakeholders across all levels, Identify and manage resistance and risks
Leadership & Sponsor Support: Support and coach leaders in effective change sponsorship, Equip managers with messaging and engagement tools
Best Practice & Frameworks: Develop and maintain change frameworks, templates, and playbooks, Set practical, proportionate standards for change delivery
Portfolio Integration: Partner with PMO and delivery teams to ensure change is embedded into governance and plans, Ensure alignment across multiple initiatives
Adoption & Measurement: Define and track adoption and readiness metrics, establish feedback loops and adjust approach as required
Reporting & Governance: Provide clear, insight-driven updates to leadership forums, Highlight risks, trends, and recommended actions
Continuous Improvement: Capture lessons learned and improve change practices continuously

Knowledge, Skills & Abilities:

Scope: Supporting multiple projects or program, providing change leadership and communication across a defined portfolio of strategic initiatives.
Problem-solving: Requires identifying change risks, resistance points, and engagement gaps, and developing practical, people-focused solutions to drive adoption.
Impact: Directly impacts successful adoption of change, business readiness, and realization of program benefits.
Leadership: Leads through influence, coaching, and facilitation; acts as a trusted advisor to project teams and senior stakeholders.

For all roles:

Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
Skills: Strong time management and organizational skills
Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.

Essential/Minimum Qualifications:

Degree or equivalent relevant experience preferred
Bachelor’s degree preferred
Formal change management training preferred (e.g. Prosci)

Essential Experience Required:

3 to 4 years of relevant work experience
Experience in management change, communications, or transformation roles
Proven ability to deliver change across projects or programs
Experience engaging senior stakeholders and facilitating workshops
Track record of developing communication strategies and materials

Travel: No or very little travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

Health Benefits:
- Cost-effective medical, dental and vision plans
- Employee Assistance Program and other mental health resources
- Additional programs include company paid term life insurance and disability coverage
Financial Benefits:
- 401(k) plan that includes a company match
- Employee Stock Purchase plan
Paid Time Off
- Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
- Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
- Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Other Benefits
- Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
- Personal and professional learning and development resources including tuition reimbursement
- On-site Fitness center at our Miami campus

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