Lead Scrum Master

About this role:

Wells Fargo is seeking a Scrum Master to drive agile delivery of AI capabilities across Microsoft 365 and OS platforms, with a focus on agentic solutions and workflows — including the skills, plug-ins, and extensibility that power intelligent copilots and autonomous agents. In this role, you will serve as a servant leader and product owner for one or more engineering teams building and shipping agents, skills, and plug-ins that transform how the enterprise workforce gets work done.

In this role, you will:

• Serve as servant leader and product owner for one or more teams building agentic AI capabilities — autonomous agents, AI-driven workflows, skills, and plug-ins — across Microsoft 365 (Teams, Outlook, SharePoint, Graph, Copilot) and OS platforms (Windows, macOS, iOS, Android)
• Own, define, and prioritize the product backlog of agents, skills, plug-ins, and workflow capabilities, translating business needs and the product vision into clear, actionable user stories and acceptance criteria
• Facilitate all agile ceremonies — sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement — for teams delivering Copilot extensibility, agent skills, and plug-in integrations
• Set sprint goals and make backlog trade-off decisions that maximize value delivery, balancing new agentic capabilities against platform, security, and responsible AI requirements
• Partner with engineering leads, architects, and stakeholders to maintain a healthy, well-groomed backlog and ensure sprint commitments align with the product roadmap and strategic objectives
• Manage cross-team dependencies inherent to agentic solutions — shared skills libraries, plug-in contracts, platform APIs, model services, and Microsoft 365 / OS platform integration points
• Identify, track, and proactively resolve or escalate impediments, risks, and dependencies that affect delivery of agentic capabilities and their underlying skills and plug-ins
• Review and analyze team velocity, flow metrics, and delivery data to drive continuous improvement and predictable shipping of agents, skills, and workflows
• Make decisions in complex delivery situations requiring in-depth evaluation of team dynamics, agentic architecture dependencies, and product trade-offs, influencing teams and stakeholders to achieve outcomes
• Act as the primary point of contact for the product within cross-team collaborative efforts, representing priorities, scope, and delivery status
• Promote transparency through accurate reporting of progress, risks, and team health to engineering managers, product leadership, and program stakeholders
• Champion responsible AI delivery practices — ensuring evaluation, grounding, safety, and governance of agents, skills, and plug-ins are built into the definition of done
• Serve as a servant leader and product owner for one or more teams delivering agentic AI capabilities, skills, and plug-ins across Microsoft 365 and OS platforms
• Own and prioritize the backlog to maximize value, translating product vision and business needs into actionable team commitments
• Drive predictable, high-quality delivery of agents, skills, plug-ins, and AI workflows through disciplined agile practices
• Coordinate the cross-team dependencies and shared contracts that agentic solutions rely on, protecting delivery commitments
• Embed responsible AI, evaluation, and governance practices into team delivery cadence and definition of done
• Maintain transparency of team progress, priorities, risks, and health through clear, data-driven reporting to leadership and stakeholders
• Cultivate a culture of collaboration, experimentation with emerging agentic patterns, psychological safety, and continuous learning

Required Qualifications:

• 5+ years of Agile Scrum Master experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience owning a backlog and driving delivery for teams building AI/ML, generative AI, or agentic AI capabilities — including agents, skills, plug-ins, and AI-driven workflows
• Familiarity with the Microsoft 365 ecosystem and Copilot extensibility model (agents, skills, plug-ins, message extensions, Copilot Studio) and/or OS platform engineering
• Working understanding of agentic concepts — agent orchestration, tool/plug-in calling, skills composition, and multi-step autonomous workflows — sufficient to define requirements and coordinate dependencies
• Experience working within a scaled agile environment (SAFe, LeSS, or similar) and coordinating cross-team dependencies on shared platforms, APIs, and skills/plug-in contracts
• Hands-on proficiency with agile tooling such as Jira, Azure DevOps, or Rally, including backlog management, dashboards, and reporting on flow and delivery metrics
• Experience supporting teams in a regulated financial services or other highly regulated environment, with awareness of enterprise risk, security, responsible AI, and compliance considerations
• Strong facilitation, prioritization, and stakeholder-management skills, with the ability to influence without direct authority
• Excellent written and verbal communication skills, with the ability to translate delivery status, priorities, and risks for both technical teams and senior stakeholders

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$143,000.00 - $224,000.00

Posting End Date:

29 Jun 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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