Lead ServiceNow Engineer

Job Title: ServiceNow Lead Software Engineer

Job Summary.

We are seeking a skilled ServiceNow Senior Developer to design, develop, configure, and maintain ServiceNow applications and integrations. The ideal candidate will have hands-on experience with ServiceNow platform capabilities, follow best practices, and collaborate closely with stakeholders to deliver scalable and secure solutions.

Key Responsibilities

• Design, develop, and implement ServiceNow solutions using best practices

• Customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer

• Develop and maintain ServiceNow modules such as ÏTSM, CSM, APO, MCO, Finance Management, Employee Centre.

• Build and support integrations using REST, SOAP, MID Server, and IntegrationHub

• Create and manage Service Catalog items, workflows, FlowDesinger and ETL, Integration Hub, DataFabric/Zero Copy Connectors

• Perform unit testing, debugging, and troubleshooting of platform issues

• Support platform upgrades, patches, and releases

• Collaborate with architects, business analysts, and stakeholders to gather requirements

• Follow SDLC, Agile/Scrum, and change management processes

• Maintain technical documentation and knowledge articles

Required Skills & Qualifications

• 3+ years of hands-on ServiceNow development experience

• Strong experience with JavaScript, REST/SOAP APIs and integrations

(server-side and client-side)

• In-depth knowledge of ServiceNow platform architecture

• Experience with Finance Management and MCO processes (Source-to-Pay, Order-to-Cash lifecycle, Accounts payable, Accounts receivable etc)

• Familiarity with CMDB, Discovery, and ITSM

• Experience with other Application would be plus like ITOM, HRSD.

• Understanding of ACLs, roles, and security best practices

• Experience working in Agile/Scrum environments

referred Qualifications

• ServiceNow certifications such as:

• Certified System Administrator (CSA)

• Certified Application Developer (CAD)

• Module-specific certifications (CSM, ITSM, MCO etc.)

• Experience with ServiceNow Performance Analytics and Reporting

• Knowledge of UI Builder, Service Portal, and Workspace configuration

• Exposure to DevOps, CI/CD, and ATF (Automated Test Framework)

Soft Skills

• Strong analytical and problem-solving skills

• Excellent communication and documentation abilities

• Ability to work independently and in a team environment

• Strong stakeholder management skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience

• Min 7+ Years of experience in Servicenow

Nice to Have

• Experience with cloud platforms (AWS, Azure)

• Knowledge of ITIL processes

• Experience supporting global enterprise environments