Lead Specialist IT Operations

- Contributes to the definition for scope of handover to operations
- Participates in the definition and ensures consistent execution of operational procedures
- Executes 1st level service desk for IT service portfolio
- Executes 2nd and assists 3rd level support for all relevant IT solutions
- Picks up and prioritize Service Requests & Incidents
- Administrates, monitors, and operates existing IT systems
- Creates, approves, manages, and maintains IT continuity plans
- Administrates and manages user identity and access to IT systems
- Ensures security protection and technical realizations for IT systems

• Level of Education : University degree in Computer Science, Network Engineering, or related field
• Experience: 2 years
• Language : Good communication skills in English
• Social competences: Strong troubleshooting and analytical skills / Ability to work under pressure and manage multiple prioritie
• Pofessional Skills: Forward Schedule of Changes / Global Platform Knowledge / Impact Analysis / Operational Production Acceptance / Service Desk Standards and Procedures

People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
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LEONI Wiring Systems Tunisia SARL